阅读815 返回首页    go iPhone_iPad_Mac_apple

Macbook touchbar and screen become unresponsive.

I've had a recurring issue on my Macbook (17 with touchbar/touch ID). I'm on the OS sierra system, v 10.12.6, with the 3.1 GHz i7, 16 GB memory, and 1 TB storage.

 

When I'm running chrome, my entire Macbook screen freezes. Any tabs with sound I have open will stop playing sound after a few seconds and I can no longer interact with any of the webpage or the system itself. The touchbar also becomes unresponsive, but I can still move the cursor and my keyboard is still active (cursor icon moves but doesn't interact with anything on screen and the caps lock light responds). I can't pull up the force quit menu, and end up having to manually use the touchID button to shut down my computer to restart it to get it running again.

 

Sometimes the issue goes away after a few minutes but other times it persists for longer. I'm not sure what else I can do. I rebooted in safemode but found no errors.

 

If anybody could provide some guidelines, that would be greatly appreciated.

Try rebooting in safe mode: does the screen freeze then also?

Use safe mode to isolate issues with your Mac - Apple Support

 

More pointers: Isolating issues in Mac OS X - Apple Support

No, the only strange thing I noticed in safe mode was that the chrome display was sometimes glitchy.

 

I ran an EtreCheck report:

EtreCheck version: 3.4.6 (460)

Report generated 2017-10-11 00:44:46

Download EtreCheck from https://etrecheck.com

Runtime: 1:39

Performance: Excellent

 

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

 

Problem: No problem - just checking

 

Hardware Information: ⓘ

    MacBook Pro (15-inch, 2017)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Pro - model: MacBookPro14,3

    1 3.1 GHz Intel Core i7 (i7-7920HQ) CPU: 4-core

    16 GB RAM Not upgradeable

        BANK 0/DIMM0

            8 GB LPDDR3 2133 MHz ok

        BANK 1/DIMM0

            8 GB LPDDR3 2133 MHz ok

    Handoff/Airdrop2: supported

    Wireless:  en0: 802.11 a/b/g/n/ac

    Battery: Health = Normal - Cycle count = 34

 

Video Information: ⓘ

    Radeon Pro 560 - VRAM: 4096 MB

        Color LCD 3360 x 2100

    Intel HD Graphics 630 - VRAM: 1536 MB

 

Disk Information: ⓘ

    APPLE SSD SM1024L disk0: (1 TB) (Solid State - TRIM: Yes)

        (disk0s1) <not mounted>  [EFI]: 315 MB

        (disk0s2) <not mounted>  [CoreStorage Container]: 999.59 GB

        (disk0s3) <not mounted>  [Recovery]: 650 MB

 

USB Information: ⓘ

     USB30Bus

        Apple Inc. iPhone

        Apple Inc. iBridge

     USB31Bus

     USB31Bus

 

Thunderbolt Information: ⓘ

    Apple Inc. thunderbolt_bus_1

    Apple Inc. thunderbolt_bus_0

 

Virtual disks: ⓘ

    Macintosh HD (disk1 - Journaled HFS+) /  [Startup]: 999.23 GB (902.69 GB free)

        Physical disk: disk0s2 999.59 GB Online

 

System Software: ⓘ

    macOS Sierra  10.12.6 (16G29) - Time since boot: less than an hour

 

Gatekeeper: ⓘ

    Mac App Store and identified developers

 

System Launch Agents: ⓘ

    [not loaded]    6 Apple tasks

    [loaded]    182 Apple tasks

    [running]    97 Apple tasks

 

System Launch Daemons: ⓘ

    [not loaded]    42 Apple tasks

    [loaded]    168 Apple tasks

    [running]    107 Apple tasks

 

Launch Daemons: ⓘ

    [loaded]    com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-09-16) [Lookup]

    [loaded]    com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-08-15) [Lookup]

 

User Launch Agents: ⓘ

    [loaded]    com.google.keystone.agent.plist (Google, Inc. - installed 2017-08-30) [Lookup]

    [loaded]    com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-10-10) [Lookup]

 

User Login Items: ⓘ

    iTunesHelper    Application (Apple, Inc. - installed 2017-09-13)

        (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    Flux    Application

        (/Applications/Flux.app)

 

Internet Plug-ins: ⓘ

    QuickTime Plugin: 7.7.3 (installed 2017-07-14)

 

Safari Extensions: ⓘ

    [enabled]    AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-08-30)

 

3rd Party Preference Panes: ⓘ

    None

 

Time Machine: ⓘ

    Time Machine not configured!

 

Top Processes by CPU: ⓘ

         5%   WindowServer

         3%   Mail

         2%   kernel_task

         1%   fontd

         0%   mds

 

Top Processes by Memory: ⓘ

    1.12 GB   kernel_task

    387 MB    Google Chrome Helper

    369 MB    Google Chrome

    303 MB    WindowServer

    260 MB    Google Chrome Helper

 

Top Processes by Network Use: ⓘ

    Input     Output    Process name

    11 KB     98 KB     biometrickitd

    35 KB     31 KB     mDNSResponder

    47 KB     14 KB     Mail

    9 KB      6 KB      apsd

    5 KB      5 KB      assistantd

 

Top Processes by Energy Use: ⓘ

      8.14 WindowServer

      7.56 Mail

      0.18 mds

      0.16 Google Chrome Helper

 

Virtual Memory Information: ⓘ

    9.87 GB   Available RAM

    3.26 GB   Free RAM

    6.13 GB   Used RAM

    6.61 GB   Cached files

    0 B       Swap Used

 

Software installs (last 30 days): ⓘ

    Betternet: 1.0.4 (installed 2017-09-14)

    Microsoft AutoUpdate:  (installed 2017-09-16)

    Microsoft OneNote for Mac:  (installed 2017-09-18)

    Microsoft Word for Mac:  (installed 2017-09-18)

    Microsoft Excel for Mac:  (installed 2017-09-18)

    Microsoft Outlook for Mac:  (installed 2017-09-18)

    Microsoft PowerPoint for Mac:  (installed 2017-09-18)

    Betternet: 1.0.5 (installed 2017-09-30)

 

    Install information may not be complete.

 

Diagnostics Events (last 3 days for minor events): ⓘ

    2017-10-11 00:23:34    Last shutdown cause: 3 - Hard shutdown

最后更新：2017-10-11 16:58:58

  上一篇：go MacBook Pro MF840HN/A (13
  下一篇：go Macbook Pro SSD Swap Question