804      iPhone_iPad_Mac_apple

Brand New iMac stuck installing High Sierra

Hi,

I took delivery of a ”brand new” (turns out it was manufactured Jun 15 2017), a week ago.  I transferred everything from my 2012 MacBook Pro (which was running Sierra), and everything has been going well.  So, the day before yesterday, I upgraded the MacBook Pro to High Sierra, thinking that if there was a problem it would be with that machine.  Everything went fine.  So yesterday, I tried to upgrade the brand new iMac with a 2TB SSD and 64GB RAM, to High Sierra.  It hung up, in the “estimating time remaining” status, and after 16 hours in that state, I turned it off with the power button.  Upon turning it back on I get this:

panic(cpu 6 caller 8xffffff881956a8b6): “Process 1 exec of /sbin/launchd failed, errno 2”@Library/Caches.com.apple.xbs/Sources/xnu/xnu-3789.78.16/bsd/kern/kern_exec.c :5831

VM Swap Substytem in ON

Debugger called: <panic>

Backtrace (CPU 6), Frame : Return Address

0xffffff875d85bde0 : 0xffffff88198e953c

0xffffff875d85be60 : 0xffffff881956a8b6

0xffffff875d85bee0 : 0xffffff8819537694

0xffffff875d85bf00 : 0xffffff8819585b11

0xffffff875d85bf50 : 0xffffff88198e2e29

0xffffff875d85bf80 : 0xffffff88191fec7e

0xffffff875d85bfa0: 0xffffff881989a55f

BSD process name corresponding to current thread: init

Mac OS version:

Not yet set

Kernel version:

Darwin Kernel Version: 16.7.0:  Thu Jun 15 17:36:27 PDT 2017; root:xnu-3789.70.16~2/RELEASE_X86-64

Kernel UUID: D3314D98-5D40-3CD8-98A4-F1DD46C28E03

Kernel slide:            0x0000000018e00000

Kernel text base:     0xffffff8019000000

_HIB text base:       0xffffff8019000000

System model name:  iMac18,3 (Mac-BE088AF8C5EB4FA2)

System uptime in nanoseconds: 2296758199

What do I do?

Thanks

If possible, boot to the Recovery Volume (command - R on a restart or hold down the option/alt key during a restart) and select Recovery Volume. Run Disk Utility and select First Aid. Then re-install the OS.

OS X Recovery

OS X Recovery (2)

If that doesn't work, you can try using Internet Recovery or download High Sierra on the MacBook Pro and make a bootable installer.

Back up your data. Try booting into Internet Recovery (command - option/alt - R on a restart). It is a slow process. This will install the OS that the computer shipped with or High Sierra. You can then try to upgrade from there if necessary.

You can make a bootable USB stick to install using this free program which will do all the work for you.

Bootable USB Flash Drive – Diskmaker X      or use Apple’s method       Create a bootable installer for OS

Another choice. You are entitled to 90 day telephone support from Apple. Try contacting them.

Apple Support Contact

Apple Support by e-mail or chat

最后更新：2017-10-12 23:34:28

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