605
iMac retina won't shut down properly
Worth asking I hope. For months my iMac retina has failed to shut down properly or has even shot down/hibernated capriciously mid-work. I ran the ETRE scan and this is the report:
If anyone can 'see an issue' or suggest any solution, I'd be really grateful
Thanks a lot
Philip
EtreCheck version: 3.4.6 (460)
Report generated 2017-10-12 12:03:18
Download EtreCheck from https://etrecheck.com
Runtime: 2:05
Performance: Excellent
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.
Problem: Other problem
Description:
iMac won’t shut down High Sierra but problem has been there for months
Hardware Information: ⓘ
iMac (Retina 5K, 27-inch, Late 2014)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac15,1
1 4 GHz Intel Core i7 (i7-4790K) CPU: 4-core
32 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
BANK 0/DIMM1
8 GB DDR3 1600 MHz ok
BANK 1/DIMM1
8 GB DDR3 1600 MHz ok
Handoff/Airdrop2: supported
Wireless: en1: Unknown
iCloud Quota: 1.87 TB available
Video Information: ⓘ
AMD Radeon R9 M295X - VRAM: 4 GB
iMac 5120 x 2880
Disk Information: ⓘ
APPLE SSD SM1024G disk0: (1 TB) (Solid State - TRIM: Yes)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
(disk0s2) <not mounted> [APFS Container]: 1.00 TB
USB Information: ⓘ
USB30Bus
Seagate Expansion Desk
Expansion Desk disk2: (5 TB)
EFI (disk2s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
Seagate 5TB (disk2s2 - Case-sensitive Journaled HFS+) /Volumes/Seagate 5TB : 5.00 TB (4.49 TB free)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
C922 Pro Stream Webcam
USB2.0 Hub
USB2.0 Hub
Fitbit Inc. Fitbit Base Station
Seagate Expansion
Expansion disk3: (2 TB)
seagate 2TB (disk3s1 - Case-sensitive Journaled HFS+) /Volumes/seagate 2TB : 2.00 TB (668.95 GB free)
LaCie LaCie DVDRW USB
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Virtual disks: ⓘ
Macintosh HD (disk1s1 - APFS) / [Startup]: 1.00 TB (51.32 GB free)
Physical disk: disk0s2 1.00 TB (51.32 GB free)
(disk1s2) <not mounted> [Preboot]: 1.00 TB
Physical disk: disk0s2 1.00 TB
(disk1s3) <not mounted> [Recovery]: 1.00 TB
Physical disk: disk0s2 1.00 TB
(disk1s4) /private/var/vm [VM]: 1.00 TB
Physical disk: disk0s2 1.00 TB
Time Machine Backups (disk4s2 - Case-sensitive Journaled HFS+) /Volumes/Time Machine Backups : 3.00 TB (1.20 TB free)
Physical disk: Disk Image 3.00 TB (1.20 TB free)
System Software: ⓘ
macOS High Sierra 10.13 (17A405) - Time since boot: less than an hour
Gatekeeper: ⓘ
Anywhere [Fix Gatekeeper security]
Possible adware: ⓘ
Adware: ~/Library/LaunchAgents/com.spigot.ApplicationManager.plist
One possible adware file found. [Remove/Report]
Kernel Extensions: ⓘ
/Applications/VyprVPN.app
[not loaded] com.goldenfrog.SplitTunnel (1.0 - SDK 10.12) [Lookup]
[not loaded] com.goldenfrog.VyprVPNMalwareFilter (1.0 - SDK 10.12) [Lookup]
[loaded] net.sf.tuntaposx.tap (20150118) [Lookup]
[loaded] net.sf.tuntaposx.tun (20150118) [Lookup]
/Applications/iSkysoft iMedia Converter Deluxe 2.app
[not loaded] com.Perfect.Driver.SystemAudioRecorder (1.1.0 - SDK 10.6) [Lookup]
/Applications/zoom.us.app
[not loaded] zoom.us.ZoomAudioDevice (1.1 - SDK 10.8) [Lookup]
/Library/Application Support/Roxio
[not loaded] com.roxio.TDIXController (2.0) [Lookup]
/Library/Extensions
[loaded] com.driver.LogJoystick (2.0 - SDK 10.10) [Lookup]
[loaded] com.logitech.driver.LogiGamingMouseFilter (1.0 - SDK 10.10) [Lookup]
[loaded] com.logitech.driver.LogiWheelDriver (1.0 - SDK 10.10) [Lookup]
/System/Library/Extensions
[not loaded] com.logitech.LogiWheelForceFeedback (1.0 - SDK 10.10) [Lookup]
[not loaded] com.roxio.BluRaySupport (1.1.6) [Lookup]
Startup Items: ⓘ
ProTec6b: Path: /Library/StartupItems/ProTec6b
Startup items no longer function in OS X Yosemite or later
System Launch Agents: ⓘ
[not loaded] 8 Apple tasks
[loaded] 163 Apple tasks
[running] 117 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 34 Apple tasks
[loaded] 178 Apple tasks
[running] 117 Apple tasks
Launch Agents: ⓘ
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a 23d420d.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]
[running] com.bjango.istatmenus.agent.plist (Bjango Pty Ltd - installed 2017-10-08) [Lookup]
[running] com.bjango.istatmenus.status.plist (Bjango Pty Ltd - installed 2017-10-08) [Lookup]
[loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2017-10-08) [Lookup]
[running] com.logitech.presenter.plist (? ? ? - installed 2017-08-31) [Lookup]
[running] com.logitech.vc.LogiVCCoreService.plist (Logitech Inc. - installed 2017-07-30) [Lookup]
[loaded] com.oracle.java.Java-Updater.plist (? 72b6c30a be93c7fb - installed 2017-07-26) [Lookup]
[loaded] com.p5sys.jump.connect.agent.plist (PhaseFive Systems - installed 2017-06-07) [Lookup]
[running] com.p5sys.jumpdesktop.agent.plist (? bd5a6bee fd5301ec - installed 2015-07-27) [Lookup]
[running] com.synology.PhotoUploaderFinderSync.plist (? 3e95a14e 5dfaddc6 - installed 2016-09-04) [Lookup]
[loaded] com.synology.SynoSIMBL_RefreshFinder.plist (Apple, Inc. - installed 2017-10-03)
[running] com.wacom.wacomtablet.plist (? 9e9edb5e 50d8a47b - installed 2012-04-19) [Lookup]
Launch Daemons: ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]
[loaded] com.apple.aelwriter.plist (Apple, Inc. - installed 2013-06-01)
[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-10-08)
[loaded] com.apple.installer.osmessagetracing.plist (Apple, Inc. - installed 2017-10-03)
[running] com.bjango.istatmenus.daemon.plist (Bjango Pty Ltd - installed 2017-10-08) [Lookup]
[loaded] com.bjango.istatmenus.installerhelper.plist (Bjango Pty Ltd - installed 2017-10-08) [Lookup]
[loaded] com.bombich.ccc.plist (? 41245744 81cc3aaa - installed 2012-08-19) [Lookup]
[loaded] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2017-06-30) [Lookup]
[running] com.cisco.anyconnect.vpnagentd.plist (? 1824232a 73ab4fe3 - installed 2011-08-04) [Lookup]
[running] com.econtechnologies.ChronoAgentRemote.plist (Econ Technologies, Inc. - installed 2017-04-27) [Lookup]
[running] com.eltima.ElmediaPlayer.daemon.plist (? 5fc87722 817bdf - installed 2012-06-18) [Lookup]
[running] com.fitbit.galileod.plist (Fitbit, Inc. - installed 2017-03-23) [Lookup]
[loaded] com.macpaw.CleanMyMac2.Agent.plist (MacPaw Inc. - installed 2015-04-06) [Lookup]
[loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2017-10-08) [Lookup]
[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-10-11) [Lookup]
[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e 5286612e - installed 2016-04-22) [Lookup]
[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-05-06) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-07-12) [Lookup]
[running] com.p5sys.jump.connect.service.plist (PhaseFive Systems - installed 2017-06-07) [Lookup]
[running] com.p5sys.jumpdesktop.service.plist (? f06478bf fd5301ec - installed 2015-07-27) [Lookup]
[loaded] com.sharpcast.xfsmond.plist (? be98591 0 - installed 2017-06-30) [Lookup]
[loaded] com.skype.skypeinstaller.plist (Skype - installed 2015-08-14) [Lookup]
[running] com.sonos.SonosLibraryServer.plist (Sonos, Inc. - installed 2017-09-05) [Lookup]
[loaded] com.surteesstudios.Bartender.BartenderInstallHelper.plist (Surtees Studios Limited - installed 2015-10-23) [Lookup]
[loaded] com.westerndigital.WD-SmartWare-Installer.plist (? 4b566c2 389a0de3 - installed 2013-12-10) [Lookup]
[loaded] net.sourceforge.MonolingualHelper.plist (ti und m AG - installed 2015-08-04) [Lookup]
[running] vyprvpnservice.plist (Golden Frog, Inc. - installed 2017-06-14) [Lookup]
User Launch Agents: ⓘ
[loaded] com.bittorrent.BitTorrent.plist (BitTorrent, Inc - installed 2016-09-19) [Lookup]
[loaded] com.c-command.SpamSieve.LaunchAgent.plist (C-Command Software, LLC - installed 2017-08-24) [Lookup]
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-11) [Lookup]
[running] com.goldenfrog.VyprVPNUserAgent.plist (Golden Frog, Inc. - installed 2017-06-14) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-10-08) [Lookup]
[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2017-10-08) [Lookup]
[loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-09-20) [Lookup]
[running] com.spigot.ApplicationManager.plist (? 18504bc3 217327b7 - installed 2017-02-22) Adware! [Remove/Report]
~/Library/Application Support/Spigot/ApplicationManager
[running] com.spotify.webhelper.plist (Spotify - installed 2017-10-11) [Lookup]
User Login Items: ⓘ
CopyPaste Pro Application
(/Applications/CopyPaste Pro.app)
Logitech Gaming Software Application - Hidden
(/Applications/Logitech/Logitech Gaming Software.app)
Alfred 3 Application
(/Applications/Alfred 3.app)
MacUpdate Desktop Application - Hidden
(/Applications/MacUpdate Desktop.app)
CopyLess Application
(/Applications/CopyLess.app)
Printer Pro Desktop Application
(/Applications/Printer Pro Desktop.app)
MailTagsHelper Application
(~/Library/Application Support/Indev/MailTagsHelper.app)
Internet Plug-ins: ⓘ
WacomNetscape: 1.1.1-1 (installed 2015-07-26) [Lookup]
OfficeLiveBrowserPlugin: 12.3.6 (installed 2015-07-28) [Lookup]
RealPlayer Plugin: Unknown
AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-08-30) [Lookup]
Silverlight: 5.1.50428.0 (installed 2017-03-18) [Lookup]
WacomTabletPlugin: WacomTabletPlugin 2.0.0.6 (installed 2015-07-26) [Lookup]
BigPondMediaDownloaderDetector: BigPondMediaDownloaderDetector 1.0.0 (installed 2015-07-26) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-10-03)
SharePointBrowserPlugin: 14.6.4 (installed 2016-06-04) [Lookup]
AdobePDFViewer: 17.012.20098 (installed 2017-08-30) [Lookup]
GarminGpsControl: 4.2.0.0 (installed 2014-04-01) [Lookup]
EPPEX Plugin: 3.0.5.0 (installed 2015-07-26) [Lookup]
JavaAppletPlugin: Java 8 Update 141 build 15 (installed 2017-07-26) Check version
User internet Plug-ins: ⓘ
ZoomUsPlugIn: 4.0.36452.0616 (installed 2017-06-29) [Lookup]
WebEx64: 1.1.0 (installed 2016-07-15) [Lookup]
Safari Extensions: ⓘ
[enabled] Save to Pocket - Read It Later, Inc. - https://getpocket.com/ (installed 2015-11-07)
[enabled] LinkThing - Canisbos Computing - https://canisbos.com/ (installed 2017-02-21)
[enabled] Add To Amazon Wish List - Amazon.com - https://www.amazon.com/wishlist?ref=cm_wl_saf_ext (installed 2015-07-30)
[enabled] iMedia Converter Deluxe for Mac - iSkysoft Studio - https://www.iskysoft.com (installed 2016-09-06)
[enabled] iMedia Converter Deluxe - iSkysoft Studio - https://www.iskysoft.com (installed 2016-06-15)
[enabled] Shortly - Zhusee (ZZHC Studio) - https://zzhc.org/shortly/ (installed 2013-07-30)
[enabled] 1Password - AgileBits - https://agilebits.com/onepassword (installed 2017-09-18)
[enabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-08-05)
[enabled] Buffer - Buffer - https://buffer.com (installed 2017-09-05)
[not loaded] Evernote Web Clipper - Evernote Corp. - https://evernote.com (installed 2017-05-26)
Audio Plug-ins: ⓘ
BartenderAudioPlugIn: 1.0.0 (installed 2015-10-29) [Lookup]
3rd Party Preference Panes: ⓘ
ChronoAgent (installed 2017-05-26) [Lookup]
FUSE for macOS (installed 2016-09-26) [Lookup]
Java (installed 2017-07-26) [Lookup]
TechTool Protection (installed 2015-07-27) [Lookup]
Time Machine: ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 1.00 TB Disk used: 949.03 GB
Destinations:
Hil TC 2TB [Network]
Total size: 3.00 TB
Total number of backups: 35
Oldest backup: 1/8/17, 06:18
Last backup: 11/10/17, 17:10
Size of backup disk: Adequate
Backup size 3.00 TB > (Disk used 949.03 GB X 3)
Top Processes by CPU: ⓘ
58% Finder
12% kernel_task
3% WindowServer
2% mdworker
1% mds_stores
Top Processes by Memory: ⓘ
1.94 GB kernel_task
996 MB mds_stores
454 MB Safari
347 MB com.apple.WebKit.WebContent
255 MB com.apple.WebKit.WebContent
Top Processes by Network Use: ⓘ
Input Output Process name
974 MB 518 MB kernel_task
148 KB 268 KB LCore
141 KB 46 KB mDNSResponder
21 KB 37 KB LogiVCCoreService
13 KB 31 KB apsd
Top Processes by Energy Use: ⓘ
52.98 Finder
18.08 mdworker
18.02 mdworker
17.18 mdworker
17.06 mdworker
Virtual Memory Information: ⓘ
24.68 GB Available RAM
21.20 GB Free RAM
7.32 GB Used RAM
3.48 GB Cached files
0 B Swap Used
Software installs (last 30 days): ⓘ
Toolbox for Pages: 3.3.5 (installed 2017-09-12)
Toolbox for Keynote: 3.3.5 (installed 2017-09-12)
TrackSift 2: 1.2.1 (installed 2017-09-13)
Microsoft AutoUpdate: (installed 2017-09-13)
Microsoft PowerPoint for Mac: (installed 2017-09-13)
Microsoft Excel for Mac: (installed 2017-09-13)
Microsoft Word for Mac: (installed 2017-09-13)
Tweetbot: 2.5.2 (installed 2017-09-18)
Evernote: 6.12.2 (installed 2017-09-18)
Letter Template Lab for Pages: 4.2.1 (installed 2017-09-19)
Evernote: 6.12.3 (installed 2017-10-08)
Toolbox for Pages - Templates: 3.4 (installed 2017-10-08)
Tweetbot: 2.5.3 (installed 2017-10-08)
Toolbox for Keynote -Templates: 3.4 (installed 2017-10-08)
Pixelmator: 3.7 (installed 2017-10-08)
Fantastical: 2.4.2 (installed 2017-10-08)
Duplicate Photos Fixer Pro: 2.2 (installed 2017-10-08)
Letter Opener for macOS Mail: (installed 2017-10-08)
Letter Opener for macOS Mail: (installed 2017-10-08)
Pocket: 1.6.6 (installed 2017-10-08)
EPSON Software Updater: (installed 2017-10-08)
Microsoft AutoUpdate: (installed 2017-10-11)
Microsoft Excel for Mac: (installed 2017-10-11)
Microsoft Word for Mac: (installed 2017-10-11)
Microsoft PowerPoint for Mac: (installed 2017-10-11)
Install information may not be complete.
Diagnostics Events (last 3 days for minor events): ⓘ
2017-10-12 11:52:40 Last shutdown cause: 3 - Hard shutdown
2017-10-11 12:46:29 Bookends.app High CPU use [Open] [Details]
2017-10-11 08:42:31 rtcreportingd Crash [Open]
Cause: *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: 'Invalid number value (NaN) in JSON write'
terminating with uncaught exception of type NSException
abort() called
2017-10-10 10:22:13 iExplorer 3.app Hang [Open]
最后更新：2017-10-12 11:05:38
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