How do I cancel an order before it is shipped?

If you want to cancel an order you have paid before the seller ships it, you can Request a Refund  immediately after payment is confirmed.

You can find orders that are awaiting shipment on your account page. Click “Request Refund” under Action on your order listing page the second day after payment is confirmed. Please note that you have only one chance to click “Request Refund”. Click Here to check the video.


                                                                                                        
Next, select the Refund Reason and Refund Amount (full or partial refund).




                                                                                             
After you submit your request, you’ll find your order has moved to dispute process listing under the “Refund & Dispute” page.You can check the refund details by clicking “View Refund” under Action. Once the seller clicks “I agree” in his account, system will refund you automatically.

If the seller disagrees, you will have to continue communicating with the seller.

In the case that the seller has agreed with the buyer to refund, but chooses to click “I don’t agree”, then buyer should choose to contact DHgate Customer Service Center.




                                                                                            
On the Refund page, you can cancel or modify your refund request by clicking “Cancel Request” or “Modify Request”.