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i forgot my rescue email and my security questions

i forgot my rescue email and my security questions

Hello minakamber,

Thanks for the question. If you do not remember the answers to your security questions please refer to the following article:

Apple ID: All about Apple ID security questions

https://support.apple.com/kb/HT5665

What should I do if I don't remember the answers to my Apple ID security questions?

 

Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.

 

If you are confident you can't remember them, try one of the following:

 

If you have three security questions and a rescue email address

     - sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.

 

If you have one security question and you know your Apple ID password

     - sign in to My Apple ID and select the Password and Security tab to reset your security question.

 

If you have one security question, but don't remember your Apple ID password

     - contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.

If you continue to have issues, please contact our Account Security Team as outlined in this article:

Apple ID: Contacting Apple for help with Apple ID account security

https://support.apple.com/kb/HT5699

Thanks,

Matt M.

The link for resetting my security questions won't come up.

What if there is no "Password and Security tab" to reset your security question.

Theres literally nothing in the password and security tab. Nothing but security questions.

I have the same problem did you get the answer I.n how to figure it out

this lack of apple support is disgusting.

I also have no choice of selecting "rescue email" next to my security questions.  There's nothing there but the questions........ so here I am at 11:20pm unable to purchase songs on Itunes and unable to reach apple.

really annoying.

That is the same boat I'm in. I don't have a "rescue email" option.

this has been a technical nightmare.  I don't see this on the site... but after 90 minutes on hold and 2 dropped calls... support told me the ONLY way you can get around this is to talk with them.   I had thought that my alternative (2nd) email in my ID account was my Rescue Email.... but it isn't.   And you can't fix this online.

Go to expresslane.apple.com

select MORE PRODUCTS / SERVICES

select MY APPLE ID

select OTHER APPLE ID PRODUCTS

select FORGOTTEN ...SECURITY.....

select CONTINUE

select TALK TO SUPPORT NOW.... and they really will call you in a few minutes....

There may be another way to do this...it's confusing....... but that is what I did.....

Please add to your post that if someone does NOT have Rescue Email.... they MUST TALK to someone at Apple. If they don't have Rescue........ this cannot be fixed ONLINE.   I had thought my 2nd (alternative) email was my Rescue Email..... it is NOT.

thanks

The link to reset my security questions does not come

me too

This is becoming a technical nightmare for me. This is very depressing to me. I just want to enjoy my iPhone 5s that i just recently got. i want to be able to download a game. i try night after night after night after night!! its driving me nuts! i NEED HELP!!!! ive also called and it didnt work.

There is no "rescue email" option at all.

Still up at 12:20 A.M just want to enjoy itunes music on my new phone and mac. This is ********. I lost access to the my old rescue email but also forgot the answers to my security Q's. Can't change the email without the questions. And can't change the questions without the email. STUCK AND APPLE WON'T ANSWER!!

I have the same exact issue. Forgot my security questions, and have no rescue email. I have added an alternate email but that doesn't count aparently. super ANNOYED.

最后更新：2017-10-06 17:51:28

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