298      iPhone_iPad_Mac_apple

Horrible experience with Brightstar

I registered with Brightstar to trade my iPad Air 2 in for an Apple Store credit.  I requested and received packaging from Brightstar and sent my iPad in after receiving an estimate of $165.  The device was in pristine condition with no scratches or flaws.  After almost 2 weeks, I received an updated estimate of $0 and several grainy pictures showing a bent frame.  There were no pictures of the packaging they received it in and I couldn't tell if this was actually my device or not.  After repeated calls and "escalations" they told me the packaging didn't show any damage although they were unable to substantiate that with pictures and that they were returning my device to me.  Their customer service reps were uniformly poor quality and kept putting me on hold for extended periods.

I'm extremely disappointed in this service.  I should have used Gazelle as I'd used them and their packaging without issue 3 times before, but Apple/Brightstar offered me $15 more, so I went with them.

I feel they've been dishonest, as well as incompetent, as there is no way my iPad was damaged to that extent without being reflected in the packaging it was shipped in.  Their business practices should be to photograph (clearly) the packaging of every received item, in order to be able to substantiate their subsequent claim of no obvious damage

#NeverBrightstar

That does certainly not sound like a good experience, however this is a user to user support forum, so there's nothing anyone here can really do to help you. Perhaps if you contact Apple Corporate itself or another contact number they can put you into contact with someone that may assist you?

Contact - How to Contact Us - Apple

I realize that, but I searched for a way to contact Apple in a meaningful way and couldn't find anything.  So, this was mostly a request for help.

Do you have specific contact information at Apple?

You posted this to another thread about Brightstar a few days ago. Brightstar is not an Apple company. If you wish to let Apple know about your experience, you need to use the feedback link. While it does not specifically address Brightstar, there is no other real method to contact Apple except for the link that Skydiver 119 provided, but that does not provide email, which is what I think you are looking for. You can call Customer service, but again, Brightstar is not an Apple company. You have the option to send an actual letter to Apple, and address that to the company headquarters. It seems from what I read of your post, and the thread you posted to the other day, they do not seem to be very reputable.

What I have is what I gave you. I'm just like you, a regular person. I have no special 'in' with apple.

I don't know what country you are in but you could always contact your local better business bureau and file a complaint. Beyond that, Chris pretty much covered it.

While it's true that Brightstar is not an Apple company, they go out of their way to note that they are strongly affiliated.  When you call their help line, their phone tree message states "Thank You for contacting the Apple resuse and recycle help line."  I was never under any illusion that this was Apple itself, but I feel that their outgoing message is wildly inappropriate in that is uses Apple's name only and never mentions Brightstar.  It's one of the things that made me feel comfortable in using them.  In addition, when you go to the Apple recycle web page at Renew and Recycling - Apple and follow the link at the bottom of the page under "iPad 2 or newer", it takes you directly to the Brightstar website at Apple Renew.  Who would think then that Apple doesn't stand behind Brightstar?

If you are expecting Apple to do something about your experience with Brightstar, then you need to contact Apple. That is not being accomplished here, as this is a user to user technical support forum, and Apple does not participate here. They also do not get feedback here. The feedback link is what I spoke of earlier, but thinking back on that, it is device specific, so probably would not serve your purpose. You would need to send a letter to Apple if you wish for anything else, if a call to customer service does not provide you with satisfaction. I hope you are able to get some satisfaction in this, but unfortunately, no one here could help. Unfortunately, it seems that Brightstar is a contracted entity, so no one, besides Apple, could be sure what responsibility Apple plays in that.

I also received a quote of $100 credit at Apple store for my pristine iPad two.  The quote was changed to $0 with the reason "display."  I didn't accept the quote and asked for my iPad to be returned.  It came back without cover, case or charging cord.  When I called, I was told those things were thrown out.  Now I have to go buy another charging cord.

最后更新：2017-08-26 03:41:18

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