阅读906 返回首页    go iPhone_iPad_Mac_apple

iMac is very slow

Hi,

 

I bought a new iMac in Sept 2016.  From day 1, it has been very slow to open even the most basic applications.  Applications like Word or Excel will often take two or more minutes to load, higher performance applications like Adobe Illustrator take about four to five minutes to load.  I find in general everything has been extremely slow from day one.  Taking this long to load regular applications shouldn't take this long, should it?

 

This is quite disappointing considering the cost and relatively new computer.  I will admit that I'm not a Mac expert and have found getting used to where everything is very frustrating.  I really would appreciate any advice anyone could offer. 

 

I found on another thread to use EtreCheck and post the report so I'm doing so here.  Thank you for any help.

 

EtreCheck version: 3.4.5 (455)

Report generated 2017-09-23 12:21:42

Download EtreCheck from https://etrecheck.com

Runtime: 4:01

Performance: Good

 

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

 

Problem: Computer is too slow

 

Hardware Information: ⓘ

    iMac (Retina 4K, 21.5-inch, Late 2015)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    iMac - model: iMac16,2

    1 3.1 GHz Intel Core i5 (i5-5675R) CPU: 4-core

    8 GB RAM Not upgradeable

        BANK 0/DIMM0

            4 GB DDR3 1867 MHz ok

        BANK 1/DIMM0

            4 GB DDR3 1867 MHz ok

    Handoff/Airdrop2: supported

    Wireless:  en1: 802.11 a/b/g/n/ac

 

Video Information: ⓘ

    Intel Iris Pro Graphics 6200 - VRAM: 1536 MB

        iMac 4096 x 2304

 

Disk Information: ⓘ

    APPLE HDD HTS541010A9E662 disk0: (1 TB) (Rotational)

    [Show SMART report]

        EFI (disk0s1 - MS-DOS FAT32) <not mounted>  [EFI]: 210 MB

        (disk0s2) <not mounted>  [CoreStorage Container]: 999.35 GB

        Recovery HD (disk0s3 - Journaled HFS+) <not mounted>  [Recovery]: 650 MB

 

USB Information: ⓘ

     USB30Bus

        Broadcom Corp. Bluetooth USB Host Controller

        Apple Inc. FaceTime HD Camera (Built-in)

         USB Optical Mouse

        Apple Inc. iPhone

 

Thunderbolt Information: ⓘ

    Apple Inc. thunderbolt_bus

 

Virtual disks: ⓘ

    Macintosh HD (disk1 - Journaled HFS+) /  [Startup]: 998.98 GB (742.73 GB free)

        Physical disk: disk0s2 999.35 GB Online

 

System Software: ⓘ

    macOS Sierra  10.12.6 (16G29) - Time since boot: about 5 days

 

Gatekeeper: ⓘ

    Mac App Store and identified developers

 

System Launch Agents: ⓘ

    [not loaded]    8 Apple tasks

    [loaded]    168 Apple tasks

    [running]    101 Apple tasks

    [killed]    8 Apple tasks

    8 processes killed due to insufficient RAM

 

System Launch Daemons: ⓘ

    [not loaded]    42 Apple tasks

    [loaded]    169 Apple tasks

    [running]    98 Apple tasks

    [killed]    9 Apple tasks

    9 processes killed due to insufficient RAM

 

Launch Agents: ⓘ

    [not loaded]    com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-01-19) [Lookup]

    [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-13) [Lookup]

    [running]    com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-09-15) [Lookup]

 

Launch Daemons: ⓘ

    [loaded]    com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-13) [Lookup]

    [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-13) [Lookup]

    [running]    com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-09-15) [Lookup]

    [running]    com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-05-29) [Lookup]

    [loaded]    com.adobe.fpsaud.plist (? 2afb3af7 4898e928 - installed 2017-08-29) [Lookup]

    [loaded]    com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-05-06) [Lookup]

    [loaded]    com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-07-09) [Lookup]

 

User Launch Agents: ⓘ

    [loaded]    com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2016-08-11) [Lookup]

 

User Login Items: ⓘ

    iTunesHelper    Application (Apple, Inc. - installed 2017-09-13)

        (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

 

Internet Plug-ins: ⓘ

    AdobePDFViewerNPAPI: 15.017.20050 (installed 2016-06-30) [Lookup]

    FlashPlayer-10.6: 27.0.0.130 (installed 2017-09-12) [Lookup]

    AdobePDFViewer: 15.017.20050 (installed 2016-06-30) [Lookup]

    QuickTime Plugin: 7.7.3 (installed 2017-08-18)

    Flash Player: 27.0.0.130 (installed 2017-09-12) [Lookup]

    AdobeAAMDetect: 3.0.0.0 (installed 2017-09-15) [Lookup]

 

Safari Extensions: ⓘ

    [enabled]    QuickBrowse - Catalin Andrei Vasiliu - https://www.unionsoftwareonline.com (installed 2016-06-06)

 

3rd Party Preference Panes: ⓘ

    Flash Player (installed 2017-08-29) [Lookup]

 

Time Machine: ⓘ

    Time Machine not configured!

 

Top Processes by CPU: ⓘ

        11%   WindowServer

         9%   Safari

         8%   kernel_task

         4%   Adobe CEF Helper

         4%   mds

 

Top Processes by Memory: ⓘ

    936 MB    kernel_task

    278 MB    com.apple.WebKit.WebContent

    243 MB    Safari

    210 MB    Finder

    195 MB    Activity Monitor

 

Top Processes by Network Use: ⓘ

    Input     Output    Process name

    6 MB      4 MB      mDNSResponder

    128 KB    39 KB     netbiosd

    35 KB     19 KB     Mail

    8 KB      5 KB      apsd

    6 KB      5 KB      com.apple.WebKit.Networking

 

Top Processes by Energy Use: ⓘ

     55.48 com.apple.WebKit.WebContent

     19.28 com.apple.WebKit.Networking

     11.74 WindowServer

      5.24 Safari

      4.86 Adobe CEF Helper

 

Virtual Memory Information: ⓘ

    2.23 GB   Available RAM

    33 MB     Free RAM

    5.77 GB   Used RAM

    2.20 GB   Cached files

    118 MB    Swap Used

 

Software installs: ⓘ

    Adobe Flash Player:  (installed 2017-09-12)

    The Unarchiver: 3.11.2 (installed 2017-09-13)

 

    Install information may not be complete.

 

Diagnostics Information: ⓘ

    2017-09-23 11:59:24    Adobe Illustrator.app Crash [Open]

        Cause:        abort() called

        *** error for object 0x7f8192d479a8: incorrect checksum for freed object - object was probably modified after being freed.

    2017-09-23 11:42:51    com.apple.WebKit.Networking High CPU use [Open] [Details]

    2017-09-17 19:21:51    Last shutdown cause: 0 - Power loss

BTMike wrote:

 

Hi,

 

I bought a new iMac in Sept 2016.  From day 1, it has been very slow to open even the most basic applications. 

 

You should have contacted Apple about it on Day 2.

 

It might not be too late: Contact Support. If it's been over a year since you bought it, you might have to pay.

最后更新：2017-09-24 03:46:28

  上一篇：go Macbook air is taking too much time to copy dat...
  下一篇：go Password problem