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Problem with video audio sync using Bluetooth h...

I have recently bought a pair of beats studio wireless headphones but when using my ipad there are sync issues with video and audio. Many apps have the problem but sky go seems to be the worst followed by YouTube. Apple video is not too bad but not perfect.

Hello Jamie,

Thank you for the details of the issue you are experiencing with your new Bluetooth headphones.  It can certainly get frustrating if the audio gets out of sync when using the headphones.

I recommend reviewing the sections titled "Resolution" and "Bluetooth disconnects, intermittent connectivity, or unable to find" in the following article for steps to troubleshoot the issue you described:

iOS: Troubleshooting Bluetooth connections

https://support.apple.com/kb/TS4562

Thank you for using Apple Support Communities.

Best,

Sheila M.

Thanks for the advice Sheila. Unfortunately this did not help. I can connect no problem and I am sitting right next to the ipad but audio is still behind the video. There is no breakup or loss of signal.

Hi Jamie,

Thank you for the additional information. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action

All the best,

Sheila M.

DId u manage to find a solution? I got a powerbeats wireless 2 and i'm facing the same problem while watching videos on my ipad 3 and iphone 5. the problem isnt happening while watching videos on my mba mid 13

hi,

I have the same problem with audio lag on videos using powerbeats 2 Bluetooth ear buds.

is there a solution? is this a problem with BT headsets or just powerbeats?

Any help is appreciated.

I have the same problem with a new pair of Beats Studio wireless headphones. the audio lag is almost 2 seconds at times, even the clicks while typing are delayed 2 seconds. I would love to know if this can be fixed by ditching beats all together.

Guys, i asked beats support about this problem we’re facing and i just can’t believe their answer...they said the problem isn’t with the product, but there’re compatibility issues. Well, if it isn’t compatible with my macbook air, ipad and iphone, I don’t know wich produt it is compatible with. I’ll never buy another beats product again, and i regret terribly buying it. I had to buy a Sony headphone, and i have nothing to complain about it. Everyday i check if there’s an update with beats updater, but nothing so far...

its a shame, the sound quality of the beats is great, but the lag is reddik, i gave up trying to find a fix as there isnt one. Returned the beats got platronics go2 for a quareter of the price, sound not as good, battery life not as good, fit not as good but no lag what soever. Maybe the next version powerbeats will be lagless

Beats customer service is absolutely terrible. I called twice and they were less than helpful. They said there was an update which would fix it but as you said there is no update. I'm glad I still have time to return these before the return period is up. this is clearly a pretty major problem.

Hi

I've the same issue as you guys - I bought a pair of Wireless Beats... awesome sound but when I watch a movie, the audio is slightly out of synch with the video which is really disturbing to say the least. I don't think the issue is the headphones, it could be due to the Bluetooth version (currently 4.0) in the iPhone and iPad (currently own an iPad air) so it seems likely to be a software issue.

I recently asked a friend to pair my bluetooth headphones with his Blackberry mobile and to my surprise there were no issues at all, the audio and video completely worked together, no lag.

After this test we can conclude there's nothing wrong with these Headphones and I'd like Apple support to try out and test and see the results themselves on other mobiles - perhaps there's a software update in the pipeline?

Thanks.

having the same audio sync problems when it comes to watching  any videos on my iPad air it is impossible to deal with , i just cant believe they are ignoring us like that

I just noticed another problem...i dont know if this is happening with you guys, but after updating my iPhone 5 to IOS 8.0.2 , the Beats Audio Wireless 2 connects the bluetooth, i hear the sound that it makes when connecting, but that's pretty much all. I can't hear anything else. I'm extremely frustrated....

I Was hoping that iOS 8 would solve this problem but unfortunately it hasn't. I think the issue is a result of the Bluetooth versin of the headphones and the apps not accounting for a delay. I say this because I also have the same issue using my sons nexus 7 but only on certain apps. Also, if I connect my iPad or iPhone to my Bluetooth 4 speaker there is no delay with the same apps which have delay with the headphones. this is an infuriating problem and considering the sky high price of these headphones, the support is very poor from beats who have basically told me tough luck. ironically, apple now owns beats but support is still non existent!

Ive just spoken with tech support and she was very nice but said the bluetooth powerbeats 2 were aimed at people in the gym listening to music. I said £170 earphones should be in sync with videos. She claims they are looking into and theyll be a fix soon. What a Joke. Come on Apple sort it now

最后更新：2017-09-19 08:41:26

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