560      iPhone_iPad_Mac_apple

Cannot install iTunes on windows 7 64bit

Okay, I like so many cannot install iTunes on Windows 7 64bit.

Now Orginally I got a message saying something to the effect of:

There was a problem with the install you do not have permission for something...

Through some investigating my iTunes was being installed and removing all my permissions to view and/or modify files within that folder. Even if I was logged in as admin and installed as admin all the permissions would simply block me out.

This kind of had a familar feeling as in the last few versions of iTunes I had to run as admin just to open it (this is really annoying by the way)

So I searched the net and many people were saying to uninstall everything "Apple" and try again.  So I did that.  Now I have this new message:

there is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.

And again I scoured the internet for a way to fix this.  I apparently am supposed to goto Control Pannel/Programs and Features and select Apple Software Update and select repair.  The problem is that no longer exists in my programs list since I removed it in the earlier step. iTunes still refuses to install spitting out the same error forever. I tried the Microsoft "fix it" tool which is supposed to remove the Apple Software Update incomplete uninstall (which is apparently the whole problem) but it doesn't show up in the list for "fixing".

I am at a loss.  Why doesn't Apple fix this.  I cannot update my iPhone to the latest software in fear I may need to restore it. With no iTunes that is impossible.  I cannot change any of my music or do anything until this is resolved.  If/when iPhone 5 comes out I cannot get it either unless this issue is taken care of somhow.

I searched for an installer for just the Apple Software Update program But it seems to not exist as a standalone thing (it would be useful if it were though). If it were perhaps I could install it again and then successfully remove/repair it and iTunes might install finally.

Now I have had previous versions of iTunes working perfectly fine.  I do not recall which version I was using before I tried to update and fell into this abyss however.

there is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.

Just in case, let's try a standalone AppleSoftwareUpdate.msi install.

Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:

https://www.apple.com/itunes/download/

Download and install the free trial version of WinRAR:

https://www.rarlab.com/

Right-click the iTunesSetup.exe, and select "Extract to iTunesSetup". WinRAR will expand the contents of the file into a folder called "iTunesSetup".

Go into the folder and doubleclick the AppleSoftwareUpdate.msi to do a standalone ASU install.

(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleSoftwareUpdate.msi again.)

Does it install (or uninstall and then reinstall) properly for you? If not, what error message do you get? (Precise text, please.)

Thanks, that was a good attempt.  I didn't know I could access the files like that.

However,

It will not install. I get the same error message "There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vender."

I also tried right clicking the file and selecting both uninstall and repair. Both times I got the same error.

"This action is only valid for products that are currently installed."

Was a good try though. At least I know that doesn't work now.

It will not install. I get the same error message "There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vender."

 

I also tried right clicking the file and selecting both uninstall and repair. Both times I got the same error.

"This action is only valid for products that are currently installed."

This is starting to look familiar. (Unfortunately, not in an especially good way.) I'm suspecting "ronno syndrome".

When doing your troubleshooting and research (prior to posting here), did you run across the following topic?

Problem uninstalling/installing itunes

I read through that thread. Seems very similar. I tried the very last step of creating the log. During the install I got a new error.

During the Copying new files part of the install.. Very early in the process.

I don't understand the permissions stuff I am the admin on this pc. Except when installing apple products anyway.

I almost had hope, As I opened the start menu on the last error to open paint I saw new installed software and it was the Apple Software Update util.  But when I closed the error it vanished... But I now have that log anyway.

Okay. Could you send through the log to Roy, please? (Follow the same instructions I gave to ronno with regards to that.)

(Not really a short-term solution, though, I'm afraid.)

Thank you for the assistance.  I'll keep working on it myself.  I have sent that email though in the hopes it gets solved before I pull my hair out

Hi#I have the same problem.I get Error 7 ..confirm you have suffcient permissions to ..

i also have tried everything i can find on the web..Did you get this problem sorted?

Robyn

Make a phone call.

https://support.apple.com/kb/HE57

Not yet.  I'm hopeful something happens soon.  I may try to install older versions. I believe this started after 10.4 though I'm not sure.  So that's my next step.  Just so I can use iTunes again.

Curious if there has been any progress for this issue..  I've been without the ability to manage anything on my phone for months now.  All I've been able to do is install 9.2. Just install though.  I won't run but at least it installed.

Guess I"m going to have to call them so they can tell me "it's a known issue, stay tuned" or something.

I was going to buy an iPad this week and remembered that I couldn't due to this.  Also no Apple TV for me.  This *****!

Curious if there has been any progress for this issue

Possibly? Seen one report this morning of something I hadn't tried yet with anyone. Instructions are a bit sketchy, though:

error when installing applesoftwareupdate.msi

(The theory behind the technique seems to make sense, it's the details of the implementation that are a bit sketchy.)

Yes b noir. I've tried running just "iTunes64.msi" from the command-line and while it didn't produce the same error "There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vender." it produced a different error in bold-type "iTunes Installer Completed" then "The installer encountered errors before iTunes could be configured...Errors occurred during installation. Your system has not been modified...Please run the installer again, or click Finish to exit". However, I discovered a wealth of options from the Windows Installer to try after typing "iTunes64.msi passive"...So I'll experiment some more when I have time.

P.S. I'm becoming more convinced that Apple is putting new software out there to get it debugged which was a trick that MicroSoft always seemed to do:-)

=============================

Windows ® Installer. V 5.0.7601.17514

msiexec /Option <Required Parameter> [Optional Parameter]

Install Options

    </package | /i> <Product.msi>

        Installs or configures a product

    /a <Product.msi>

        Administrative install - Installs a product on the network

    /j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]

        Advertises a product - m to all users, u to current user

    </uninstall | /x> <Product.msi | ProductCode>

        Uninstalls the product

Display Options

    /quiet

        Quiet mode, no user interaction

    /passive

        Unattended mode - progress bar only

    /q[n|b|r|f]

        Sets user interface level

        n - No UI

        b - Basic UI

        r - Reduced UI

        f - Full UI (default)

    /help

        Help information

Restart Options

    /norestart

        Do not restart after the installation is complete

    /promptrestart

        Prompts the user for restart if necessary

    /forcerestart

        Always restart the computer after installation

Logging Options

    /l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>

        i - Status messages

        w - Nonfatal warnings

        e - All error messages

        a - Start up of actions

        r - Action-specific records

        u - User requests

        c - Initial UI parameters

        m - Out-of-memory or fatal exit information

        o - Out-of-disk-space messages

        p - Terminal properties

        v - Verbose output

        x - Extra debugging information

        + - Append to existing log file

        ! - Flush each line to the log

        * - Log all information, except for v and x options

    /log <LogFile>

        Equivalent of /l* <LogFile>

Update Options

    /update <Update1.msp>[;Update2.msp]

        Applies update(s)

    /uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>

        Remove update(s) for a product

Repair Options

    /f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>

        Repairs a product

        p - only if file is missing

        o - if file is missing or an older version is installed (default)

        e - if file is missing or an equal or older version is installed

        d - if file is missing or a different version is installed

        c - if file is missing or checksum does not match the calculated value

        a - forces all files to be reinstalled

        u - all required user-specific registry entries (default)

        m - all required computer-specific registry entries (default)

        s - all existing shortcuts (default)

        v - runs from source and recaches local package

Setting Public Properties

    [PROPERTY=PropertyValue]

Consult the Windows ® Installer SDK for additional documentation on the

command line syntax.

Copyright © Microsoft Corporation. All rights reserved.

Portions of this software are based in part on the work of the Indepe

=================================

So I had the same exact issue i uninstalled iTunes and just recently tried to download it again and I saw the same message. Here's how I solved the problem and was able to download it again.

1. I went to "uninstall a program' on my windows computer

2. I found all things from  'Apple inc.' and restored them

3. I went back to apple.com and was able to download and operate iTunes just fine!

Hope this helps.

I have had this problem with Windows 7 and iTunes updates for some time. Each time it takes hours to solve but with the over the air upgrade to IOS6 on my iPhone and iPad, I was determined to solve and remember what I did, So here it is:

https://www.care4pcs.co.uk/2012/09/pear-shaped-apple-ios-6-for-iphone-ipad.html

I hope this helps you and any other users.

最后更新：2017-10-02 22:23:22

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