150      iPhone_iPad_Mac_apple

2011 Macbook Pro Logic Board Failure

I have an early 2011 Macbook Pro running 10.10.2. I have not had many issues with the computer since I have purchased it except the occasional blue/gray screen issue. While I would be using the computer as normal, the screen would randomly go blue or gray and I would have to force shut down the computer. However, after a force shut down and a reboot, this would usually solve the problem.

A few months back, this issue occurred again and the usual force shut down and reboot did not work this time. I ended up looking up some troubling shooting techniques online and ended up resetting the SMC and it seemed to do the trick. Now this is where my problem occurs. About a week ago, I was using the computer as normal, and the same issue happened. Again, this time the force shut down and reboot did not work. So I tried the SMC reset again but this time it did not solve the problem. So again, I went online for some trouble shooting techniques to see if I could solve this issue on my own. I had no luck this time around. I decided it was best to contact apple to see if this issue could be better assisted by them. I ended up spending multiple hours online with phone representatives working through various troubleshooting techniques (most of which I had already tried on my own) and could not get the computer to boot normally. It would simply boot into a gray screen with a apple logo with a loading bar beneath it, and then would slowly load until about half way, and then the screen would just go to the gray screen of death.

After many hours, they decided it was best to take it into an apple store to have them diagnose the problem. I scheduled an appointment at my near by apple store the following day and had them review my Macbook. After a few hardware tests, they determined that the problem was a logic board failure. They then proceeded to tell me that because my Macbook is early 2011, it is now considered 'vintage' and they are not able to work on such a computer. They then gave me Apple certified repair centers that were in my area to contact to repair this issue.

I ended up calling the repair centers that night to see how much this repair was going to cost and how long the process would take. After speaking with the repair centers, and explaining my issue, all of the conversations ended at the same point. I stated that I had a early 2011 Macbook Pro logic board failure and I would need to get it replaced and installed. Each and every single repair center stated that they are unable to perform this for two reasons. 1) It was a known issue that early 2011 Macbook Pro logic boards were faulty and 2) They do not make a practice of carrying or installing faulty parts.

Now this is where I began to get confused so I did some research online and came across this

https://discussions.apple.com/thread/4766577?start=13395&tstart=0

and this

https://www.apple.com/support/macbookpro-videoissues/

I began to release that this problem occurred because Apple manufactured faulty logic boards, knew about it, and created an extended repair programme for this specific issue. Now you would think that this works out well, a repair programme extended for this specific issue, so whats the problem? This programme expired 12/31/2016. That's right, just a month after my laptop decided to break down.

I am writing this post because I have read through the other post and noticed that there are many others just like me that are experiencing the same issue just a month after the programme has ended. We should not be out of a laptop that we spent good money for expecting a premium product, just because our laptops decided to last just a bit longer than what Apple deemed was necessary for this problem. I made sure to keep this product in pristine condition throughout its life to make sure that I would get the most out of this product and it has, except for the one piece of hardware that Apple created faulty. Apple, you need to fix this issue, as myself and many others included are having this problem, and its not going away. Anyone else that is having this problem, please post and let me know if you were able to get this problem solved. In this day in age, it is very hard to be without a computer and this is a very long and frustrating process to go through in order to get my working computer back.

You got six years use out of your now vintage computer. How much use do you think you are entitled to and what do you expect Apple to do with respect to vintage computers?

Apple is not here, we are users like you. If you want to tell Apple about your issue please contact Apple https://www.apple.com/feedback/

I'm entitled to what I pay for. I did not intend to pay for a faulty logic board and I would imagine you would not have made a purchase like that if you were informed ahead of time that a computer you are spending a lot of money for, is faulty. I understand that computer parts fail over time and that is not what I am trying to get at here. If for instance, the hard drive failed, that is a completely different story. It would have served well past its life expectancy, and I would not be wasting my time on here. I would simply go out to the store, purchase a new hard drive or ssd, and install it on my computer. I think you are failing to realize that my computer is completely useless because of the fact that it was installed with a faulty logic board. Apple as well as repair centers refuse to complete the repair work BECAUSE OF A FAULTY LOGIC BOARD that was installed on early 2011 Macbook Pros and all logic boards for that model were known to be faulty (hence the repair programme). Even if I was skilled enough to uninstall the faulty logic board, and install a new faulty one myself, I would essentially be wasting my time and money because that logic board would also be faulty. I expect Apple to stand by the fact that they sold these faulty logic boards and reimburse their customers who spent good money for a supposed top quality product. If I wanted a computer that was only going to last me 6 years, I would have purchased a PC laptop for college.

Do as I suggested, contact Apple: https://www.apple.com/feedback/

all logic boards for that model were known to be faulty (hence the repair programme)

When you are talking about the 2011 Macs, that is NOT correct. These boards were not manufactured with a defect. A small portion of them DEVELOPED a defect with time and use, made worse by the increased stress put on them by later version of MacOS.

To qualify for that program, your Mac had to be of a certain series, had to be able to run and FAIL the Video Switching Test. Not all Macs qualified.

My family owns one of those Macs. When it had a somewhat different problem, I submitted it for testing. It passed.

You are correct, that is why I specified early 2011 not late 2011, because there was a difference in the logic boards between the two. Also, hence the reason I stated that I brought it into the Apple store to have them diagnose the problem. They found it was a logic board failure and I ended up asking them about the repair programme for this issue. They said although that programme would have covered the logic board failure, it ended just a month ago. That is why I am posting here, if your family's mac failed with that same issue after 12/31/16, you would be in the same boat I am in.

Thanks for the suggestion, I filed a complaint the day I returned from the Apple store and as those posts are not public, I figured this may be a better approach to the situation considering that this (2011 MacBook Pro and Discrete Graphics Card) received so much attention that it brought Apple to create the extended repair programme for this specific issue.

Your argument was that these Macs were manufactured with a defect. That is not correct.

My Mac was the right series. It was misbehaving. But since it did not fail the VST test, it did not qualify for the logic board replacement program. It was tested before the program ended.

Like many similar Macs that COULD have qualified for the replacement program, its issues did not rise to the level where logic board replacement was warranted in any case, because it was not manufactured with a defect.

Apple makes it decisions on "fixes" for products when the pile of a specific returned product and bug reports gets statistically significant. Reports in the press or anywhere else have little to do with it.

Then they send engineers to do a deep analysis of the underlying problems, and determine whether there is something that should be done to fix the problem. Sometimes software is adjusted. Sometimes service bulletins are issued and parts may be replaced. Sometimes changes will be incorporated into replacement parts or possibly only into later products.

The best thing you can do to get problems fixed is to present your product when it first has a problem for a free evaluation at the Genius Bar at an Apple-owned store. Even if they cannot immediately supply a fix, there is a record that you complained of a problem.

Thank you for your input, but if you had read my posts, you would have understood that I have already taken my computer to the Apple store, after many troubleshooting steps on my own as well as on the phone with an Apple employee. The Apple store determined that the logic board failure was a cause of the manufactured faulty logic boards, known by Apple to cause GPU problems and heat up significantly more than usual, and would have been replaced by the extended repair programme. If you would have read my post, you would have understood my frustration with this issue, as they then proceeded to tell me that this programme ended just a month earlier than when my computer broke down. The reason for this extended repair programme was due to the 40,000+ complaints Apple received as well as a law suit about this problem, so I know I am not the only one. So again, the reason I am posting here is because my computer failed because of faulty logic boards produced on my model MacBook Pro, Apple acknowledged this defect, created a programme to repair this issue, and now they are stating its not their responsibility. You can imagine my frustration as this defect caused the failure of my computer, and yet I fail to understand how if my computer decided to spark this problem just a month earlier, I wouldn't have to go through all of this, and would be repaired with no questions asked.

Arepoli wrote:

 

Thank you for your input, but if you had read my posts, you would have understood that I have already taken my computer to the Apple store, after many troubleshooting steps on my own as well as on the phone with an Apple employee. The Apple store determined that the logic board failure was a cause of the manufactured faulty logic boards, known by Apple to cause GPU problems and heat up significantly more than usual, and would have been replaced by the extended repair programme.

<snip>

If you had read our posts you would know that you are not talking with Apple here in this community. You are talking with other users like you. There is nothing we can do for you. Once again, if you want to complain to Apple then contact Apple.

Also, you did get six years of use from the computer. This is a long time in terms of technology. Your computer is a vintage/obsolete computer, Vintage and obsolete products - Apple Support,  and Apple does not provide parts nor repairs for vintage computers.

Not sure who you are referring to with "our posts" seeing as you were the only one who stated that. Again, I have contacted Apple and seeing as that is not a public forum, I decided to create this post in the hopes it would get as much visibility to other posts on here that received so much attention it lead to law suits. I posted on the 2011 MacBook Pro and Discrete Graphics Card forum (link in the original post) and was recommended to create my own post as that one had over 800 pages, and was unlikely to gain the visibility it deserved. Clearly, there is nothing YOU can do for me, as you keep restating the same information. You clearly are unable to put myself in my shoes or are a consumer willing to purchase faulty products and simply accept it when the product fails. While, yes, six years is a long life-span in terms of technology, I would be able to replace other parts on the computer, and have it last even longer. What you are failing to understand is that this computer has completely failed due to the faulty logic boards. This isn't an issue where the HDD simply failed, that would not be a problem. Like I had stated, I would go out and buy a new one and install it. In this case, I am stuck with a $3000 paperweight due to the fact that I was sold a faulty computer. Now, I am stuck with a $300 useless retina display, as well as various other hardware that is specifically manufactured for an early 2011 MBP. I am posting on here to speak to all of the others in the same position I am in, if they were able to solve the problem, or if they were able to accomplish anything with Apple. I find it funny that because my computer has lasted six years, in your head, you think I should simply accept the faulty product I was sold, and move on.

It appears that your main goal here is to vent. Fortunately this is not a venting community and doing so will accomplish nothing but waste your and our time. If you have a complaint about Apple's products you must address that complaint with Apple. If you want to sue Apple you must address the lawsuit with Apple.

What do you want from us users? We have told you to contact Apple. I can only offer one more bit of advice, You can search these communities to find other posts about the same problem and whether a solution was found.

I will make this very easy for you because it seems large paragraphs confuse you.

Goal: I am posting on here to speak to all of the others that are in the same position that I am in, if they were able to solve the problem, and/or if they were able to accomplish anything with Apple.

What has already been completed: I have contacted Apple and filed a complaint. I have searched these communities and posted the link in my original post to the discussion. It has over 800 pages of people complaining about this same issue.

I would like to not have to create a law suit for this issue as it has already been done before. Please stop recommending the same information as you are of no help. You are simply wasting your own time by continuing to suggest contacting Apple, which I have repeatedly stated I have already have done. I have addressed what I am looking for in the users.

I DID have the logic board replaced about 18 months ago in 2015. Apple did the repair. Guess what just happened yesterday? Exact same thing. But now, Apple won't back up the 2nd faulty logic board they installed. They won't even touch my laptop. Of course, no one told any of this, that we'd never get support again for our Macbook Pros. I am so ticked right now. Been a Mac customer for 30 freaking years.

最后更新：2017-08-21 13:17:00

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