279      iPhone_iPad_Mac_apple

I cannot insert CD or DVD into iMac 27"

Two days ago I listened to an audio CD. It played and ejected fine, but now I cannot insert a disk. I have restarted and also unplugged and restarted, but no luck. Disk utility shows the drive, but says it is waiting for me to insert a disk which I can't do. (27" Intel iMac, i3 proc, ident: iMac11,3, Sys: 10.6.8)

How far are you inserting it before expecting it to grab? I know in mine i have to nearly fully insert the disc before the drive will grab on and pull it the rest of the way in. They seem to vary in this, some grab it earlier than others.

If it will not grab it at all and you are still under warranty or Applecare, I am sure that if you take it to an apple store they will be easily willing to replace the drive for you though it may take at least overnight for that to happen.

The disk will go in a little beyond half way, but then seems to hit something. I was hoping for a simpler solution before undertaking two round trips to the Apple store. Is there some way to make the drive reset itself? All indications are that the drive itself is fine. I have no idea what the mechanics of the drive are.

If it is hitting something while only 1/2 way into the drive, I would likely guess there is a hardware malfunction with the player, and unfortunately, a visit to the Apple Store may be your best bet. I am unaware of any way to re-set a drive such that if it is permanently engaged in "Disc-In" position, while not reporting that to the OS, without Apple support.

Best regards,

James

While waiting for responses to my problem I came across a solution in another discussion. The instructions were to open the Terminal app and type in the characters: drutil eject. I did this, the drive made a click and is now working fine.

Awesome! Thanks for that will definitely put that in in my back pocket! I appreciate you coming back with the solution.

I tried a reboot and all the other stuff, but this command made my drive do a click, and then I was able to insert disks. Great find.

This did not work for me at first.  I tried several times without success.  I then shut down, un-plugged my iMac, reconnected after 1 minuite, rebooted and then tried the input in Terminal again with the resultant click and restoration of my DVD drive.

THANK YOU.......had tried everything, this worked....heard the click and yay...in went the DVD, relief!

glenfromvic

Thanks Dan8954, that worked for me too!

Your instructions to open the Terminal app and type in the characters: drutil eject worked great!  As stated, the drive made a click and I am now able to insert a CD.  Yay!  Thanks!!!

Thanks for the 'drutil eject' tip!  I had the exact same problem, and your solution worked for me as well.  Much appreciated; I feel like I was on the verge of breaking something out of frustration.

Dan8954,

Thanks for the tip, it works perfectly the instruction drutil eject made clicking sound and then I was able to insert the de disk again.

1.          Go into Spotlight from the top of your MacBook on the menue bar.

2.          And search for "CDs & DVDs" (It's also in the System Preferences)

Click on it and a small CDs & DVDs window will pop up with options of what happens when you insert a disk into the drive

3.          By then, try inserting a disk in (while that window is open. This kinda wakes up your drive to accept the disk). It should accept it.

4. If nothing happens, then manually open the program that should be opening when you insert the disk or go to Finder (Eg. if it's an audio disk, then open iTunes)

5.          If opening the program still does not activate the drive to start spinning the disk, then close the programs and windows you opened, and repeat step 1-4 and the disk should be spinning and automatically opening the proper program.

Hope that helps!

Thanks Dan that worked for me also.

最后更新：2017-09-22 07:55:48

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