958
MacBook Pro battery not available
My MacBook has recently developed an issue where it will only turn on if plugged into the mains. The battery icon has a x in it, and says there is no battery available. It also runs incredibly slow. I've already tried the SMC reset which sadly didn't work - any other advice would be much appreciated. Thank you!
EtreCheck version: 3.4.5 (455)
Report generated 2017-09-25 18:40:26
Download EtreCheck from https://etrecheck.com
Runtime: 12:23
Performance: Poor
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: Other problem
Description:
Battery not available
MacBook Pro (13-inch, Late 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro8,1
1 2.4 GHz Intel Core i5 (i5-2435M) CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Handoff/Airdrop2: not supported
Wireless: en1: 802.11 a/b/g/n
iCloud Quota: 143.73 GB available
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
ST9500325ASG disk0: (500.11 GB) (Rotational)
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
(disk0s2) <not mounted> [CoreStorage Container]: 499.25 GB
Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GS31N ()
USB20Bus
hub_device
Apple Computer, Inc. IR Receiver
USB20Bus
Apple Inc. FaceTime HD Camera (Built-in)
hub_device
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. thunderbolt_bus
Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 498.88 GB (311.75 GB free)
Encrypted AES-XTS (Unlocked)
Physical disk: disk0s2 499.25 GB Online
macOS Sierra 10.12.5 (16F73) - Time since boot: less than an hour
Mac App Store and identified developers
/Library/Application Support/Roxio
[not loaded] com.roxio.TDIXController (2.0) [Lookup]
[not loaded] 7 Apple tasks
[loaded] 181 Apple tasks
[running] 94 Apple tasks
[not loaded] 42 Apple tasks
[loaded] 177 Apple tasks
[running] 99 Apple tasks
[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-02-09) [Lookup]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-02-09) [Lookup]
[running] com.kodak.BonjourAgent.plist (? 53346a69 943c569 - installed 2013-05-13) [Lookup]
[loaded] com.oracle.java.Java-Updater.plist (? 854b2463 be93c7fb - installed 2017-07-24) [Lookup]
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-02-09) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-02-09) [Lookup]
[loaded] com.adobe.SwitchBoard.plist (? 68cad67 0 - installed 2012-07-10) [Lookup]
[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-06-02) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 6cf41d3c - installed 2016-04-16) [Lookup]
[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e 2206c4df - installed 2013-09-13) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-07-12) [Lookup]
[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-02-09) [Lookup]
[loaded] com.adobe.ARM.[...].plist (? 560d19c8 9a4ba8ca - installed 2017-05-08) [Lookup]
[running] com.akamai.single-user-client.plist (? 3e1db303 f4f704a9 - installed 2017-09-25) [Lookup]
[loaded] com.cisco.videoguard7.plist (Shell Script c8b7826e - installed 2017-04-29)
[loaded] com.cisco.videoguard7.uninstall.plist (Shell Script 8a2eaa55 - installed 2017-05-25)
[running] com.cisco.videoguardmonitor.plist (Shell Script 2864b4de - installed 2017-05-25)
[failed] com.facebook.videochat.[redacted].plist (Apple, Inc. - installed 2016-10-07)
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-10) [Lookup]
[loaded] com.kodak.KODAK AiO Annual Opt.plist (? efb2fd94 b85762f9 - installed 2013-05-13) [Lookup]
[loaded] com.kodak.KODAK AiO Firmware Updater.plist (? 4aefbf10 37a6df86 - installed 2017-09-25) [Lookup]
[loaded] com.kodak.KODAK AiO Software Updater.plist (? 230a962b 3f61fe05 - installed 2017-08-29) [Lookup]
[running] com.spotify.webhelper.plist (Spotify - installed 2017-02-19) [Lookup]
iTunesHelper Application (Apple, Inc. - installed 2017-07-21)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
CrossOver CD Helper Application
(/Applications/CrossOver.app/Contents/Resources/CrossOver CD Helper.app)
JavaAppletPlugin: Java 8 Update 141 build 15 (installed 2017-07-24) Check version
AdobeExManDetect: AdobeExManDetect 1.1.0.0 (installed 2017-02-09) [Lookup]
Flip4Mac WMV Plugin: 3.2.0.16 (installed 2013-06-30) [Lookup]
AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (installed 2017-02-09) [Lookup]
AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-09-09) [Lookup]
FlashPlayer-10.6: 21.0.0.226 (installed 2016-04-22) [Lookup]
Silverlight: 5.1.30514.0 (installed 2014-08-01) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-06-13)
Flash Player: 21.0.0.226 (installed 2016-04-22) Outdated! Update
SharePointBrowserPlugin: 14.3.8 (installed 2014-01-22) [Lookup]
AdobePDFViewer: 17.012.20098 (installed 2017-09-09) [Lookup]
DirectorShockwave: 12.1.9r160 (installed 2015-07-24) [Lookup]
Akamai NetSession Preferences (installed 2017-09-12) [Lookup]
Flash Player (installed 2016-04-16) [Lookup]
Flip4Mac WMV (installed 2013-03-29) [Lookup]
Java (installed 2017-07-24) [Lookup]
Time Machine not configured!
98% rpcsvchost
22% mdworker
9% WindowServer
4% kernel_task
2% ps
503 MB kernel_task
207 MB Google Chrome
126 MB Google Chrome Helper
102 MB assistantd
100 MB spindump
Top Processes by Network Use: ⓘ
Input Output Process name
865 KB 210 KB apsd
21 KB 16 KB mDNSResponder
8 KB 13 KB netsession_mac
1 KB 708 B netbiosd
432 B 432 B ntpd
Top Processes by Energy Use: ⓘ
49.48 IMDPersistenceAgent
15.26 WindowServer
12.98 suggestd
11.68 mdworker
1.41 GB Available RAM
96 MB Free RAM
2.59 GB Used RAM
1.32 GB Cached files
0 B Swap Used
Adobe Acrobat Reader DC (17.012.20098): (installed 2017-09-09)
Install information may not be complete.
2017-09-25 18:32:11 OpenOffice.app Hang [Open]
2017-09-25 18:29:38 rpcsvchost High CPU use [Open] [Details]
2017-09-25 18:23:01 Last shutdown cause: 0 - Power loss
Hi,
Information I've read in the past states that a Mac notebook running without a battery only runs at half speed. That may be the issue, in which case you'll need to replace the battery.
Might be time to replace your battery: https://www.ifixit.com/Guide/MacBook+Pro+13-Inch+Unibody+Late+2011+Battery+Repla cement/7649
Your can get one at iFixit.com MacBook Pro 13" Unibody (Mid 2009 to Mid 2012) Replacement Battery (661-5557) - iFixit or OWC.com https://eshop.macsales.com/item/NewerTech/BAP13MBU65V/
Kim
最后更新：2017-09-26 02:41:28
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