409      iPhone_iPad_Mac_apple

Cannot complete action in family sharing

I am trying to add my husband to a family member so he can download my music I have purchased and on his ipad it keeps saying cannot complete action. I have changed the info in his account to be the same credit card under my name I am at a loss any help would be great.

Greetings, sherrieiv.

I see you're having some difficulty adding your husband to Family Sharing but he keeps getting a message that the action can't be completed. I'll be happy to help.

Manage your Apple ID -- Make sure you're both able to log into the Apple ID website. This needs to be completed through a browser on a Mac or PC.

Family Sharing -- Even though this is the article that brought you to Apple Support Communities, make sure the device he's using is supported.

Getting set up is simple.

You can use Family Sharing on your iPhone, iPad, or iPod touch with iOS 8 or later, your Mac with OS X Yosemite or later and iTunes 12, or your PC with iCloud for Windows.

Set up Family Sharing -- Make certain that the new family group has been set up correctly.

Use these steps to set up Family Sharing. You can start a new family group and invite people to join, or you can join someone else's family group

Let me know how that goes and take care!

I'm having the same exact problem and have yet to find a solution in any of the threads.

I just spoke with Apple. It's a known bug on any Apple device.

Confirmed with Apple support 5 minutes ago, this is a known issue that's been outstanding for 3 days. There is no ETA at present and now way to check the status. I was advised to try again in a couple of days.

Thanks for posting.  I have been really frustrated because going through the process takes about 10 minutes and then at the end I kept getting the error message.  I hope they fix it soon.

Here it is June 7 and I'm still having this problem. I am trying to add my daughter to family sharing. I get all the way through the process to the Terms and Conditions "I agree" prompt and this is where it fails. C'mon Apple, please fix this!!!

Me too. My partner's about to get an iPhone too!

I had the same problem. While I have 200Gb storage plan (with which storage sharing is allowed), whenever I tried to turn on the family sharing function on my iPhone or iPad pro 12.7, the same error message “cannot complete action” kept popping up. But, finally, I could turn on the function using iCloud system preferences panel on Macbook Pro. While it is far from sure-fire solution, you could try to use a Mac OS device such as iMac, Macbook, or Mac mini instead of iOS devices.

最后更新：2017-09-18 16:56:39

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