965      iPhone_iPad_Mac_apple

Crashing then Restarting

Recently my late 2011 MBP running Sierra 10.12.6 has been randomly crashing and automatically restarting. This tends to happen after it's been sitting unused for some hours (like in the morning, or after I've been away for much of the day). Usually it doesn't fully boot back up and I end up running disk repair in restore mode. Today I also ran the complete hardware check but it didn't report any trouble.

I disconnected the peripherals, didn't help.

I did run Etre-Check but I confess I don't understand the report enough to know what is wrong with my computer. Can anyone give me any thoughts on this problem?

Thanks in advance,

EtreCheck version: 3.4.2 (436)

Report generated 2017-08-07 11:14:52

Download EtreCheck from https://etrecheck.com

Runtime: 8:29

Performance: Below Average

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Computer is restarting

Description:

Crashing and restarting.

Hardware Information: ⓘ

    MacBook Pro (17-inch, Late 2011)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Pro - model: MacBookPro8,3

    1 2.5 GHz Intel Core i7 (i7-2860QM) CPU: 4-core

    8 GB RAM Upgradeable - [Instructions]

        BANK 0/DIMM0

            4 GB DDR3 1067 MHz ok

        BANK 1/DIMM0

            4 GB DDR3 1067 MHz ok

    Bluetooth: Old - Handoff/Airdrop2 not supported

    Wireless:  en1: 802.11 a/b/g/n

    Battery: Health = Normal - Cycle count = 73

    iCloud Quota: 508 MB available

Video Information: ⓘ

    Intel HD Graphics 3000 - VRAM: 512 MB

        Color LCD 1920 x 1200

    AMD Radeon HD 6770M - VRAM: 1024 MB

Disk Information: ⓘ

    Hitachi HTS727575A9E362 disk0: (750.16 GB) (Rotational)

    [Show SMART report]

        EFI (disk0s1 - MS-DOS FAT32) <not mounted>  [EFI]: 210 MB

        (disk0s2) <not mounted>  [CoreStorage Container]: 749.30 GB

        Recovery HD (disk0s3 - Journaled HFS+) <not mounted>  [Recovery]: 650 MB

    MATSHITADVD-R   UJ-8A8  ()

USB Information: ⓘ

     USB20Bus

        Apple Inc. FaceTime HD Camera (Built-in)

         hub_device

            Apple Inc. BRCM2070 Hub

                Apple Inc. Bluetooth USB Host Controller

            Apple Inc. Apple Internal Keyboard / Trackpad

     USB20Bus

         hub_device

            Apple Computer, Inc. IR Receiver

Thunderbolt Information: ⓘ

    Apple Inc. thunderbolt_bus

Virtual disks: ⓘ

    Macintosh HD (disk1 - Journaled HFS+) /  [Startup]: 748.94 GB (513.12 GB free)

        Encrypted AES-XTS Unlocked

        Physical disk: disk0s2 749.30 GB Online

System Software: ⓘ

    macOS Sierra  10.12.6 (16G29) - Time since boot: less than an hour

Gatekeeper: ⓘ

    Mac App Store and identified developers

Kernel Extensions: ⓘ

        /System/Library/Extensions

    [not loaded]    com.bose.bluetooth (1.0.0) [Lookup]

    [not loaded]    com.microsoft.driver.MicrosoftMouse (8.2) [Lookup]

    [not loaded]    com.olympus.CamBlockCommandsDevice (2.0.0) [Lookup]

    [not loaded]    com.olympus.CamBlockCommandsDeviceUP (2.0.0) [Lookup]

    [not loaded]    com.palm.ClassicNotSeizeDriver (3.2.1) [Lookup]

        /System/Library/Extensions/MicrosoftMouse.kext/Contents/PlugIns

    [not loaded]    com.microsoft.driver.MicrosoftMouseBluetooth (8.2) [Lookup]

    [not loaded]    com.microsoft.driver.MicrosoftMouseUSB (8.2) [Lookup]

        /System/Library/Extensions/OlympusDSCDriver.kext/Contents/PlugIns

    [not loaded]    com.olympus.CamFWSerialBusProtocolTransport (2.0.0) [Lookup]

    [not loaded]    com.olympus.CamUSBMassStorageClass (2.0.0) [Lookup]

System Launch Agents: ⓘ

    [not loaded]    7 Apple tasks

    [loaded]    180 Apple tasks

    [running]    95 Apple tasks

System Launch Daemons: ⓘ

    [not loaded]    39 Apple tasks

    [loaded]    177 Apple tasks

    [running]    102 Apple tasks

Launch Agents: ⓘ

    [not loaded]    com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-01-24) [Lookup]

    [loaded]    com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-10) [Lookup]

    [not loaded]    com.oracle.java.Java-Updater.plist (? 0 ? - installed (null)) [Lookup]

Launch Daemons: ⓘ

    [loaded]    com.adobe.SwitchBoard.plist (? 68cad67 0 - installed 2017-01-24) [Lookup]

    [loaded]    com.adobe.fpsaud.plist (? 2afb3af7 18a4fa69 - installed 2017-06-23) [Lookup]

    [loaded]    com.bombich.ccc.plist (? 41245744 8dfc8905 - installed 2012-07-27) [Lookup]

    [loaded]    com.google.keystone.daemon.plist (Google, Inc. - installed 2017-07-26) [Lookup]

    [loaded]    com.malwarebytes.MBAMHelperTool.plist (Malwarebytes Corporation - installed 2015-11-23) [Lookup]

    [not loaded]    com.oracle.java.Helper-Tool.plist (? 0 ? - installed (null)) [Lookup]

    [not loaded]    com.symform.symformcontrib.plist (? 0 ? - installed (null)) [Lookup]

    [not loaded]    com.symform.symformcontrib.restart.plist (? 0 ? - installed (null)) [Lookup]

    [not loaded]    com.symform.symformloguploader.plist (? 0 ? - installed (null)) [Lookup]

    [not loaded]    com.symform.symformsync.plist (? 0 ? - installed (null)) [Lookup]

    [not loaded]    com.symform.symformupdater.plist (? 0 ? - installed (null)) [Lookup]

    [not loaded]    com.symform.symformweb.plist (? 0 ? - installed (null)) [Lookup]

User Launch Agents: ⓘ

    [loaded]    com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2012-05-29) [Lookup]

    [loaded]    com.adobe.ARM.[...].plist (? 7463b7c0 4c3208f2 - installed 2012-05-25) [Lookup]

    [loaded]    com.adobe.ARM.[...].plist (? 5c76f5f6 1c9bb8a9 - installed 2015-10-16) [Lookup]

User Login Items: ⓘ

    com.adobe.SwitchBoard.monitor.plist    MachInit - Hidden

        (/etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist)

    Mach Init items are deprecated

Internet Plug-ins: ⓘ

    FlashPlayer-10.6: 26.0.0.137 (installed 2017-07-11) [Lookup]

    QuickTime Plugin: 7.7.3 (installed 2017-07-27)

    Flash Player: 26.0.0.137 (installed 2017-07-11) [Lookup]

    JavaAppletPlugin: 15.0.1 (installed 2017-03-28) Check version

Safari Extensions: ⓘ

    [enabled]    Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (installed 2016-12-22)

    [enabled]    Grammarly for Safari - Grammarly - https://www.grammarly.com (installed 2017-08-06)

3rd Party Preference Panes: ⓘ

    BrowserPlus (installed 2010-08-01) [Lookup]

    DivX (installed 2012-05-25) [Lookup]

    Flash Player (installed 2017-06-23) [Lookup]

    Flip4Mac WMV (installed 2012-05-25) [Lookup]

    Microsoft Mouse (installed 2012-05-25) [Lookup]

    MySQL (installed 2012-05-25) [Lookup]

Time Machine: ⓘ

    Skip System Files: NO

    Mobile backups: ON

    Auto backup: YES

    Volumes being backed up:

        Macintosh HD: Disk size: 748.94 GB Disk used: 235.82 GB

    Destinations:

        Storage [Local]

        Total size: 1.79 TB

        Total number of backups: 127

        Oldest backup: 2/24/15, 3:41 PM

        Last backup: 8/7/17, 7:34 AM

        Size of backup disk: Adequate

            Backup size 1.79 TB > (Disk used 235.82 GB X 3)

Top Processes by CPU: ⓘ

        18%   assistant_service

        17%   mdworker

        14%   com.apple.Safari.SafeBrowsing.Service

         5%   ps

         5%   WindowServer

Top Processes by Memory: ⓘ

    766 MB    kernel_task

    531 MB    Safari

    181 MB    com.apple.WebKit.WebContent

    157 MB    assistant_service

    153 MB    Messages

Anonymous UUID:       8C349DA3-55D2-E83F-5F8F-3DD1C4878B03

Mon Aug  7 08:29:25 2017

*** Panic Report ***

Machine-check capabilities: 0x0000000000000c09

family: 6 model: 42 stepping: 7 microcode: 26

signature: 0x206a7

Intel(R) Core(TM) i7-2860QM CPU @ 2.50GHz

9 error-reporting banks

Processor 0: IA32_MCG_STATUS: 0x0000000000000004

IA32_MC3_STATUS(0x40d): 0xbe00000000800400

IA32_MC3_ADDR(0x40e):   0x00003f80002fa675

IA32_MC3_MISC(0x40f):   0x000000000003ffff

Processor 1: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC3_STATUS(0x40d): 0xbe00000000800400

IA32_MC3_ADDR(0x40e):   0x00003f80002fa675

IA32_MC3_MISC(0x40f):   0x000000000003ffff

Processor 2: IA32_MCG_STATUS: 0x0000000000000004

IA32_MC3_STATUS(0x40d): 0xbe00000000800400

IA32_MC3_ADDR(0x40e):   0x00000001130ab0d6

IA32_MC3_MISC(0x40f):   0x0000000000000000

Processor 3: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC3_STATUS(0x40d): 0xbe00000000800400

IA32_MC3_ADDR(0x40e):   0x00000001130ab0d6

IA32_MC3_MISC(0x40f):   0x0000000000000000

Processor 4: IA32_MCG_STATUS: 0x0000000000000004

IA32_MC3_STATUS(0x40d): 0xbe00000000800400

IA32_MC3_ADDR(0x40e):   0x00003f7f8255319d

IA32_MC3_MISC(0x40f):   0x000000000003ffff

Processor 5: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC3_STATUS(0x40d): 0xbe00000000800400

IA32_MC3_ADDR(0x40e):   0x00003f7f8255319d

IA32_MC3_MISC(0x40f):   0x000000000003ffff

Processor 6: IA32_MCG_STATUS: 0x0000000000000004

IA32_MC3_STATUS(0x40d): 0xbe00000000800400

IA32_MC3_ADDR(0x40e):   0x00003f7f831f5b47

IA32_MC3_MISC(0x40f):   0x000000000003ffff

Processor 7: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC3_STATUS(0x40d): 0xbe00000000800400

IA32_MC3_ADDR(0x40e):   0x00003f7f831f5b47

IA32_MC3_MISC(0x40f):   0x000000000003ffff

panic(cpu 1 caller 0xffffff80003feef5): "Machine Check at 0xffffff8000297896, registers:\n" "CR0: 0x000000008001003b, CR2: 0x0000000101bbf5b3, CR3: 0x000000000346900c, CR4: 0x00000000000626e0\n" "RAX: 0x000000009dd35cf4, RBX: 0xffffff8000a892b8, RCX: 0x0000000000000000, RDX: 0x0000009a00000000\n" "RSP: 0xffffff910bf8b3c8, RBP: 0xffffff910bf8b460, RSI: 0x0000000000000002, RDI: 0xffffff8000a08e20\n" "R8:  0x0000000000000000, R9:  0x0000000000000101, R10: 0xffffff8000a08e50, R11: 0xffffff8000a892b8\n" "R12: 0xffffff8000a08e50, R13: 0x0000000000000001, R14: 0x00000033c5ea1f25, R15: 0x0000000000000001\n" "RFL: 0x0000000000000206, RIP: 0xffffff8000297896, CS:  0x0000000000000008, SS:  0x0000000000000000\n" "Error code: 0x0000000000000000\n"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3789.70.16/ osfmk/i386/trap_native.c:168

Backtrace (CPU 1), Frame : Return Address

0xffffff81023ade90 : 0xffffff80002e953c

0xffffff81023adf10 : 0xffffff80003feef5

0xffffff81023ae070 : 0xffffff800029ae2f

0xffffff910bf8b460 : 0xffffff80003e48c2

0xffffff910bf8b580 : 0xffffff80003e58fa

0xffffff910bf8b5f0 : 0xffffff80003721a8

0xffffff910bf8b730 : 0xffffff8000371aac

0xffffff910bf8b760 : 0xffffff800036d4a3

0xffffff910bf8b790 : 0xffffff80002f4cdd

0xffffff910bf8b7b0 : 0xffffff80002f54b9

0xffffff910bf8b7d0 : 0xffffff7f831bc70d

0xffffff910bf8b8d0 : 0xffffff800055e604

0xffffff910bf8b930 : 0xffffff800055de70

0xffffff910bf8b9e0 : 0xffffff7f8276148c

0xffffff910bf8bab0 : 0xffffff80007fb057

0xffffff910bf8bba0 : 0xffffff80003544c8

0xffffff910bf8bbf0 : 0xffffff8000354253

0xffffff910bf8bc30 : 0xffffff8000363143

0xffffff910bf8bd60 : 0xffffff80003680d6

0xffffff910bf8bf30 : 0xffffff80003fe7cc

0xffffff910bf8bfb0 : 0xffffff800029a4a5

      Kernel Extensions in backtrace:

         com.apple.filesystems.hfs.kext(366.70.1)[B0B8A05A-CC75-325C-A3DA-76C4F7B6F21A]@ 0xffffff7f8273a000->0xffffff7f827a2fff

            dependency: com.apple.filesystems.hfs.encodings.kext(1)[057A044B-8E0D-3A57-8861-87193496E89 3]@0xffffff7f82733000

         com.apple.AppleFSCompression.AppleFSCompressionTypeZlib(1.0)[A8B584B1-03DF-3780 -923B-4FD6FF942049]@0xffffff7f831ba000->0xffffff7f831bffff

BSD process name corresponding to current thread: MRT

Boot args: -x

Mac OS version:

16G29

Kernel version:

Darwin Kernel Version 16.7.0: Thu Jun 15 17:36:27 PDT 2017; root:xnu-3789.70.16~2/RELEASE_X86_64

Kernel UUID: D3314D98-5D40-3CD8-98A4-F1DD46C20E03

__HIB  text base: 0xffffff8000100000

System model name: MacBookPro8,3 (Mac-942459F5819B171B)

System uptime in nanoseconds: 252844946457

last loaded kext at 216164373261: com.apple.driver.AppleHWSensor 1.9.5d0 (addr 0xffffff7f82e31000, size 36864)

loaded kexts:

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.filesystems.autofs 3.0

com.apple.driver.AGPM 110.23.17

com.apple.kext.AMDLegacyFramebuffer 1.5.1

com.apple.driver.ApplePolicyControl 3.14.49

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleLPC 3.1

com.apple.kext.AMD6000Controller 1.5.1

com.apple.driver.AppleMuxControl 3.14.49

com.apple.driver.AppleIntelSNBGraphicsFB 10.0.2

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleBacklight 170.9.20

com.apple.driver.AppleMCCSControl 1.3.4

com.apple.iokit.IOBluetoothUSBDFU 5.0.5f1

com.apple.driver.AppleUSBDisplays 380

com.apple.driver.AppleUSBTCButtons 252

com.apple.driver.AppleUSBTCKeyEventDriver 252

com.apple.driver.AppleUSBTCKeyboard 252

com.apple.driver.CoreStorageFsck 540.30.1

com.apple.driver.AppleIRController 341.2

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 40

com.apple.filesystems.hfs.kext 366.70.1

com.apple.iokit.SCSITaskUserClient 394.50.1

com.apple.iokit.IOAHCIBlockStorage 295.20.1

com.apple.driver.AirPort.Brcm4331 800.20.26

com.apple.iokit.AppleBCM5701Ethernet 10.2.10

com.apple.driver.AirPort.Brcm4360 1150.12.1a1

com.apple.driver.AppleFWOHCI 5.5.5

com.apple.driver.AppleAHCIPort 326.60.1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 5.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 5.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 219.0.0

com.apple.nke.applicationfirewall 172

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 219.0.0

com.apple.kext.triggers 1.0

com.apple.iokit.IOSurface 159.9

com.apple.kext.AMDSupport 1.5.1

com.apple.AppleGraphicsDeviceControl 3.14.49

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.AppleGraphicsControl 3.14.49

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.kext.AMDLegacySupport 1.5.1

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 516.1

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.iokit.IOGraphicsFamily 515.3

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 5.0.5f1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 5.0.5f1

com.apple.iokit.IOBluetoothHostControllerTransport 5.0.5f1

com.apple.iokit.IOBluetoothFamily 5.0.5f1

com.apple.iokit.IOSCSIBlockCommandsDevice 394.50.1

com.apple.driver.AppleUSBMultitouch 258

com.apple.driver.usb.IOUSBHostHIDDevice 1.1

com.apple.iokit.IOUSBMassStorageDriver 131.60.1

com.apple.driver.CoreStorage 540.30.1

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1

com.apple.driver.usb.AppleUSBHub 1.1

com.apple.iokit.IOSCSIMultimediaCommandsDevice 394.50.1

com.apple.iokit.IOBDStorageFamily 1.8

com.apple.iokit.IODVDStorageFamily 1.8

com.apple.iokit.IOCDStorageFamily 1.8

com.apple.driver.AppleThunderboltDPInAdapter 5.0.2

com.apple.driver.AppleThunderboltDPAdapterFamily

Top Processes by Network Use: ⓘ

    Input     Output    Process name

    3 MB      1 KB      com.apple.Safari.SafeBrowsing.Service

    38 KB     32 KB     mDNSResponder

    22 KB     19 KB     apsd

    6 KB      23 KB     assistantd

    16 KB     7 KB      CalendarAgent

Top Processes by Energy Use: ⓘ

      7.76 mdworker

      6.52 WindowServer

      0.40 mds

      0.10 assistantd

Virtual Memory Information: ⓘ

    1.03 GB   Available RAM

    84 MB     Free RAM

    6.97 GB   Used RAM

    972 MB    Cached files

    2 MB      Swap Used

Software installs: ⓘ

    Adobe Flash Player:  (installed 2017-07-11)

    Dr. Cleaner: 3.2.1 (installed 2017-07-23)

    Install information may not be complete.

Diagnostics Information: ⓘ

    2017-08-07 10:55:36    Last shutdown cause: 3 - Hard shutdown

    2017-08-07 08:29:36    Kernel Panic [Open] [Details]

        3rd Party Kernel Extensions: None

I had the laptop checked by my local repair center, the problem is due to the recalled video card issue. Sadly, they said Apple never really fixed the issue they just sent out new main boards and hoped the problem wouldn't show up again or at least not for a long time as with mine. That's disappointing since I just upgraded the RAM and now I have to start saving for a new laptop.

最后更新：2017-08-19 22:18:30

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