194      iPhone_iPad_Mac_apple

Storage tab on "About This Mac" screen never fi...

On my MBP 15" Retina running macOS Sierra, when I open "About This Mac", then click the "Storage" button, the line representing my hard drive appears with the word "Calculating..." in the grey bar, but nothing else happens.  It's like it never finishes calculating, it's just stuck there.  Sometimes If I reboot then go back, it will show the breakdown of documents, photos, etc, but not always.  In the screenshot below, the window had been open of a good 30 minutes.

...And yes, I am on a good, strong Wi-Fi connection.  :-)

I find the Storage calculation completes but the separation of Apps, Docs & Photos indicates nonsense numbers on two iMacs, one worse than the other.

Click on the Manage... button at the right and see which item is being read.  For mine it was Documents.  It quickly completed the calculation once I did that. 

OT, I did that to see the nonsensical breakdown. Very roughly, the majority of my Photos are in Documents.

Hmm...  When I clicked on the "Manage" button as you suggested, the only line on the left showing the "spinning wheel" activity indicator is for "System".  Strange.

Maybe you'll have to reindex the boot drive according to this Apple document: Rebuild the Spotlight index on your Mac - Apple Support

Well, that seemed to do the trick.  Although I rebooted in the process, so I'm not sure if performing the 'rebuilt the Spotlight index" trick did it, or if the reboot did.  If it happens again, I'll go through the same steps without rebooting.  Thanks!

I did that and it didn't help.

Having the same problem. Calculation takes forever and sometimes never finishes. When it finishes, photos is included in documents - but both are shown in the graph...so with 70 GB free of my 250 GB the bar is showing no free space at all. Btw, the behaviour is identical on my mac mini and macbook pro.

1

I get exactly the same problem with a MBP 13" 2014.  It perpetually says "Calculating" and when I go to manage, the problem child is "System".

One of the tech websites (I think CNET) shows a screen in the review where I noticed the same thing.

I reported the "Calculation never finishes" to Apple yesterday and they closed it today because it was a duplicate. So they are working on it.

Engineering has determined that your bug report (28424037) is a duplicate of another issue (28150521) and will be closed.

 

The open or closed status of the original bug report your issue was duplicated to appears in the yellow "Duplicate of XXXXXXXX" section of the bug reporter user interface. This section appears near the top of the right column's bug detail view just under the bug number, title, state, product and rank.

 

An example of the duplicate section from the bug reporter user interface with your bug and the duplicate bug info is included below:

 

28424037 Calculating Storage never finishes

 

State: Closed                   Product:

Rank: No Value

-------------------------------------------------------------------------------- --------------

Duplicate of 28150521 (Open or Closed; log in to see the actual state)

-------------------------------------------------------------------------------- --------------

I have the same problem on my rMBP 15" late 2013. Called Apple Care and the made me do this:

- reindexing spotlight - (didn't work)

- running s.o.s. on boot disc from recovery - (didn't work)

- creating a new user with administrator privileges  -(didn't work)

- reinstalling macOS - (didn't work)

Finally they filed the problem to the engineering team and I'm wating for the solution.

Hope that one of those fixes work on your macs

Yep same issue here.  And fan on constantly as CPU seems to be on overdrive.  None of the solutions suggested below work for me.  Come on Apple, it's clear an issue with this first release!  Sort out the early adopters like us, please!

最后更新：2017-08-25 18:05:57

  上一篇： how to back up messages from my iphone

  下一篇： App crash when printing with Xerox Phaser 7750