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disabeled ituns acunt

Hi

 

This is very strange…

yesterday I bought my first IPhone 7 plus.

 

It is the first time I bought an iPhone in my life ! it costs me a lot of money !

This is the first time I created an apple ID in my life!

 

from the beginning I could not download and install any app.

 

I have tried to create other ID in my new phone:

***********

the same thing ! I could not install apps

 

I have tried to use my husband apple ID which is developing an app in IOS

***********

This same thing ! I could not install apps

 

I have contact support and the answer was:

 

      
                             
                                                  
        

Hi ******
        
         I understand that you are unable to install anything on your iPhone.
        
         After careful review, your request has been denied and we’ve disabled your iTunes account.
        
         For information on Apple’s right to close accounts and the requirements for using the iTunes Store, see this page:
        
         https://www.apple.com/legal/internet-services/itunes/ww
         Because your account was disabled, you won’t be able to make future purchases.
        
         Thanks,
        
         Durga
         iTunes Store Customer Support
         https://www.apple.com/support/itunes/ww

        


         On Aug 27, 2017, at 19:00 ********** wrote:
        
          

        

Customer First Name : *******
         Customer Last Name : ******
         email : ********
         Web Order # :
         Support Subject : iTunes Store Account and Billing
         Sub Issue : undefined
         Comments : Country: Israel
         Lang_Country: en_EM
         Apple ID: *****
         Specific request: I need help with my account settings or billing information
         Details:
         i cant install anything on my new iphone
         it will not let me verify my acount.
        
        
         TrackID : **********

        

 

        
     
  

 

 

What could I possibly done for you to do that?

Is there a problem with the phone?

Is there a problem from where I bought the phone?

is there a problem with my credit card

 

Please let me know, I bought the phone only yesterday !

 

Avia

<Personal Information Edited by Host>


You will need to contact iTunes for answers: iTunes - Official Apple Support

 

also: https://www.apple.com/support/itunes/ww

最后更新：2017-08-28 12:43:34

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