iTunes upgrade 12.6 crashes immediately.
Just updated to iTunes 12.6.1
It just crashes. Won't open at all. I use Bose wireless headphones, so I tried turning those off. No difference.
I have never liked how it forces me to use iTunes when I switch on my wireless, noise canceling Bose headphones. But now iTunes won't work at all no matter what.
Using Mac OS 10.9.5 (it supposed to work with that version)
Mac Pro Late 2013
32 GB Ram
3.5 GHZ 6 core Intel Xeon E5
Thanks Steve,
I can't check if your solution works since I moved on and updated the OS. Once I did that everything worked fine.
Appreciate the help!
C
Post a copy of the crash dump here.
Hi Allen,
I can't post it because it says it has "illegal characters". Sorry for the newbie question, but even if I tried to paste into a text file, zip it and then attach, it won't send, so what would you recommend?
iTunes cannot be opened because of a problem.
Check with the developer to make sure iTunes works with this version of macOS. You may need to reinstall the application. Be sure to install any available updates for the application and macOS.
Process: iTunes [1632]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 12.6.1 (12.6.1)
Build Info: iTunes-1200012006001025~3
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: iTunes [1632]
User ID: 501
Date/Time: 2017-05-16 15:24:55.220 +0100
OS Version: Mac OS X 10.12.4 (16E195)
Report Version: 12
Anonymous UUID: 480535E8-D644-7113-1DB7-04DF3BD221C9
Time Awake Since Boot: 1500 seconds
System Integrity Protection: enabled
Crashed Thread: 0
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Termination Reason: DYLD, [0x1] Library missing
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
Referenced from: /Applications/iTunes.app/Contents/MacOS/iTunes
Reason: no suitable image found. Did find:
/Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater: code signing blocked mmap() of '/Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/ iPodUpdater'
/Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater: code signing blocked mmap() of '/Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/ iPodUpdater'
Binary Images:
0x100c51000 - 0x10255cfef com.apple.iTunes (12.6.1 - 12.6.1) <9FF40F8E-75C3-35DD-A7B2-FF7D5C85C625> /Applications/iTunes.app/Contents/MacOS/iTunes
0x10e6ae000 - 0x10e6ebdc7 dyld (433.5) <8239D0D7-66F6-3C44-A77F-586F74525DA3> /usr/lib/dyld
Model: iMac11,2, BootROM IM112.0057.B09, 2 processors, Intel Core i3, 3.2 GHz, 12 GB, SMC 1.64f5
Graphics: ATI Radeon HD 5670, ATI Radeon HD 5670, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x859B, 0x435435313236344243313333392E4D313646
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x859B, 0x435435313236344243313333392E4D313646
Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54313235533654465238432D48392020
Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54313235533654465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.74.0-P2P
Bluetooth: Version 5.0.4f18, 3 services, 27 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: ST31000528AS, 1 TB
Serial ATA Device: OPTIARC DVD RW AD-5680H
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: External HDD
USB Device: IR Receiver
USB Device: Built-in iSight
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: Expansion Desk
USB Device: Card Reader
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus:
Process: iTunes [1632]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 12.6.1 (12.6.1)
Build Info: iTunes-1200012006001025~3
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: iTunes [1632]
User ID: 501
Date/Time: 2017-05-16 15:24:55.220 +0100
OS Version: Mac OS X 10.12.4 (16E195)
Report Version: 12
Anonymous UUID: 480535E8-D644-7113-1DB7-04DF3BD221C9
Time Awake Since Boot: 1500 seconds
System Integrity Protection: enabled
Crashed Thread: 0
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Termination Reason: DYLD, [0x1] Library missing
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
Referenced from: /Applications/iTunes.app/Contents/MacOS/iTunes
Reason: no suitable image found. Did find:
/Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater: code signing blocked mmap() of '/Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/ iPodUpdater'
/Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater: code signing blocked mmap() of '/Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/ iPodUpdater'
Binary Images:
0x100c51000 - 0x10255cfef com.apple.iTunes (12.6.1 - 12.6.1) <9FF40F8E-75C3-35DD-A7B2-FF7D5C85C625> /Applications/iTunes.app/Contents/MacOS/iTunes
0x10e6ae000 - 0x10e6ebdc7 dyld (433.5) <8239D0D7-66F6-3C44-A77F-586F74525DA3> /usr/lib/dyld
Model: iMac11,2, BootROM IM112.0057.B09, 2 processors, Intel Core i3, 3.2 GHz, 12 GB, SMC 1.64f5
Graphics: ATI Radeon HD 5670, ATI Radeon HD 5670, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x859B, 0x435435313236344243313333392E4D313646
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x859B, 0x435435313236344243313333392E4D313646
Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54313235533654465238432D48392020
Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54313235533654465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.74.0-P2P
Bluetooth: Version 5.0.4f18, 3 services, 27 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: ST31000528AS, 1 TB
Serial ATA Device: OPTIARC DVD RW AD-5680H
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: External HDD
USB Device: IR Receiver
USB Device: Built-in iSight
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: Expansion Desk
USB Device: Card Reader
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus:
Allan,
I can can get the top part. I see Whiteliner posted his issue. Maybe that helps?
Process: | iTunes [548] |
Path: | /Applications/iTunes.app/Contents/MacOS/iTunes |
Identifier: | com.apple.iTunes |
Version: | 12.6.1 (12.6.1) |
Build Info: | iTunes-1200012006001025~3 |
Code Type: | X86-64 (Native) |
Parent Process: launchd [206]
Responsible: | iTunes [548] |
User ID: | 506 |
Date/Time: | 2017-05-16 09:31:14.207 -0500 |
OS Version: | Mac OS X 10.9.5 (13F1911) |
Report Version: 11
Anonymous UUID: BC3317DF-05E0-C53B-2E41-A20E7376E0A2
Crashed Thread: 25 ComputeAudioAnalysisFiber
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Hello,
I was able to solve this. For some reason, the iPodUpdater file was not correct and had a "backup" version.
Here's how I solved it, note that this may not work for you, please use at your own risk:
-Within the Applications folder, CMD-click the iTunes application. This will show it in Finder.
-Right-click on iTunes and select "Show Package Contents".
-Expand Contents->Frameworks->iPodUpdater.framework->Versions->A.
-Within there, if there is an iPodUpdater.bak file, continue. If not, then these instructions will not work for you and you can stop here.
-Click once on the iPodUpdater file and rename it to iPodUpdater.now.
-Click once on the iPodUpdater.bak file and rename it to iPodUpdater. You'll likely be prompted to authenticate because this takes admin privileges.
You should be able to open iTunes as normal now. I have no idea what causes the issue, but that worked for me.
Steve
Thanks Steve,
I can't check if your solution works since I moved on and updated the OS. Once I did that everything worked fine.
Appreciate the help!
C
Thanks, Steve. That fixed the issue for me. I appreciate it.
THANK YOU Steve. This fixed my problem with iTunes not opening. I really appreciate your help.
Hi. I tried what Steve suggested after getting this error message. iTunes just wouldn't open.
Check with the developer to make sure iTunes works with this version of macOS. You may need to reinstall the application. Be sure to install any available updates for the application and macOS.
However Steve's solution worked for me. Thanks Steve.
最后更新:2017-10-03 09:09:41
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