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Mail search does not work after Sierra

I upgraded my system to the latest Mac OS - Sierra. After the upgrade search in mail does not work, it just comes up blank.

I removed accounts and remade them. no luck

I run IMAP so I told mail to rebuild - no luck

Booted to safe mode - Found nothing.

 

Before the upgrade it worked fine now I have to jump to my mail server account to search for mail - such a pain and it is not complete, will not search folders on the mac in mailboxes.

 

 

Any ideas?




Hello KSinKS,


Thanks for asking about your Mail search issues after upgrading to Sierra here in the Apple Support Communities. I understand how important this feature is every day for me at work. I am happy to offer some things to check this with you.


The first thing we want to ensure is that all your data is safe. You can make a backup using Time Machine and an external hard drive. Use this article for help making a backup for your Mac: Use Time Machine to back up or restore your Mac.


You mentioned that you boot into safe mode. If the problem was resolved there, I suspect you would have mentioned that. Since it is not, the next step is to boot into a test admin user. A test user will let us know if the issue is isolated to your account, or system wide. Please check this help article: How to test an issue in another user account on your Mac. If the issue is being experienced in the test user also, then we need to check the section titled "If an issue happens in more than one user account" from the article provided above which will lead you to this help article: Mac OS X: How to troubleshoot a software issue.


If you have gone through those two articles and are still experiencing these issues, I recommend attempting to reinstall macOS Sierra using this help article: How to reinstall macOS.


Thanks again and have a great rest of your day.

I have the same problem.  When upgraded, Internet Accounts directed me to verify account - add password.  When the password inserted, comes back with "unable to verify account name or password", yet don't have the same problem on MacBook pro running El Capitan.  Why won't the internet Account setting accept the proper name and password.  Help because I'm stuck - and won't upgrade to Sierra on any other computer.

 

Apple, you continually let us down with upgrades.  Always problems with no solutions provided.  Please help with this.  I have 22 POP accounts.



It worked fairly well before I upgraded to Sierra.
It does nothing now even when trying to search something very obvious like my name or my email address or even copying a subject and pasting into search.
Why create and distribute an operating system



Hi Sterling r, I've done as suggested except reinstall macOS (I'm afraid it will just get worse). I have created another account with admin rights and set up the mailbox on my Gmail. When I do a search on anything, nothing will come up, just a blank result! So it is defiantly not an account issue.  I deleted all the index files in MailData folder and that didn't do anything except Mail just reindexed. I restored from my Time machine and that didn't do any good either.  If I can revert back to my old OS I will. Obviously, there is an issue with Sierra with Mail.

 

Tom



Hi KSinKS, I have exactly the same problem. 1) I started my mac in Safe mode, that didn't do anything except making my Mac taking longer to start up now! 2) Created another account with admin rights and created a Gmail account in Mail and same thing again - blank result when search, 3) deleted all the index files so Mail will reindex - not good.

 

I definitely will NOT reinstall Sierra on my other Mac. If I can only reinstall back the older version of OS.

 

Tom



this fixed my issues- took 10 minutes to re-index:

The vacuum command will rebuild the email database, not the mailboxes:

  1. Quit Mail
  2. In Terminal, paste this command and hit return:
       /usr/bin/sqlite3 "$HOME/Library/Mail/V4/MailData/Envelope Index" vacuum
  3. Restart mail.


Call tech support.  They are not charging if your computer is out of warranty.  My email keeps losing my attachments.  They just disappear.



Try rebuilding your Spotlight index, as this is what Mail uses to search.

 

To do so, go to System Preferences->Spotlight and then choose the "Privacy" tab. Once you're there, add your boot drive (default name is "Macintosh HD") to the list by clicking the + icon and adding it.

 

Wait about 10 seconds, and then select Macintosh HD and remove it from the list using the minus key.

 

Give your Mac 3 hours and check again.



Hi Bill,

 

on my late model iMac, attempting this is not possible- comes up with an error and 'null' message. Try the vacuum procedure, is the only fix I found that works, byee BM



This did not work for me, no difference noticed



This did not work either,

I have reinstalled the OS without wiping the disk trying to see if I can get it searching,... did not work.

 

I upgraded another iMac 27 I have and it too has other strange issues. i.e. something so simple as the screen saver clock rotates the hands around the screen and not within the clock.  ??

 

Apple OS's seem to be unstable for a few seasons now, what is up with them?



hi, may be a different issues behind your problem. One more way to fix: download latest version of ONYX, and run ALL maintenance procedures- there are a number of cache and index clearing and rebuilding tasks onyx does very well. hope this works for you. Link below:

 

https://www.titanium.free.fr/onyx.html



Hi William,

 

The spotlight index rebuilding only worked for a short time.

 

I performed the procedure you described the night before. The next morning the rebuilding appeared finished (processes belonging to "_spotlight" were not consuming CPUs). I started Mail and gladly found that search was working. But, an hour or two later, it quit working again!!!



In reference to trying to Reindex Spotlight (System Preferences->Spotlight and then choose the "Privacy" tab) by adding/removing your Mac HD, I'm using a new iMac 5K running macOS Sierra 10.12.1 and trying to add anything to the Privacy tab (either with the + button or by dragging and dropping) the same alert message (screenshot attached) is shown.  Doesn't really matter the size or type of file that's added, the result are the still the same.Screen Shot 2016-12-09 at 7.25.44 PM.png



最后更新:2017-09-28 10:17:43

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