748
Not very old, not much mileage on it. Slow, slo...
My iMac is a late 2013 iMac, 21.5 inch, 2.7 GHz Intel Core i5, 16 GB 1600 MHz DDR3. And it is is so very slow that I can hardly stand using it. I bought it brand new in 2015/2016? Any ideas that may help me or were all of these bummers. I have already purchased an external SSD 500TB drive and a USB3. My older model, that I was using before this one, was 9 years old and worked much much faster, than this newer one. It was a 24 inch model if that makes any difference.
HELP. HELP. HELP. HELP.
Here is a screen shot of the id info.
<Image Edited by Host to Remove Serial Number>
Please post an EtreCheck report of your system. We can then look for obvious issues. Please click the link, download the app and run the report. Once you have the report, please copy and paste it as your reply to this post.
Based on the information that I have, I can deduce two potential causes:
1. There is an issue with the software. Make sure you're running the latest version of the OS and all of your applications are updated. There may also be an issue specific to your Mac, and if updating the software and following the step below does not help, I'd contact Apple to see what they think.
2. You have third party software that is eating up a lot of RAM and CPU or your machine may be infected with a virus. If you have installed a lot of programs, that is most likely the reason. Open up the activity monitor application and see what programs or processes are taking up the most memory and CPU. If possible, you may want to delete these programs or quit them when not in use. If you don't see anything in particular, you may (though it's a long shot) have a virus. Grab some antivirus software and run a quick scan.
If neither of these are the issue, try contacting Apple.
Do as rfkaufman87 suggested and download and run Etrecheck. Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.
I see you are running your 2013, 21 inch screen iMac from an external USB 3.0 SSD drive, now.
Smart move!!!!
However, if this is one of the base model iMacs with only 8 GBs of RAM, these older slimline 21 inch screen iMacs use the "so-called" integrated (soldered) Intel Iris ”Pro" GPUs, now!
Meaning that in any of the newer 21 inch screen model iMacs, if you get one with the max 16 GBs of RAM, a little bit to quite a bit of that installed RAM is being used for the GPU's VRAM!
Meaning that the GPUs in these newer 21 inch screen model iMacs is stealing away physical RAM, for use by the GPU, for the GPU's VRAM, that could be needed for any other possible RAM intensive tasks depending on the apps being used or what combination of apps is being used together.
The GPU will automatically steal whatever the amount of physical RAM the the GPU needs for any type GPU related task.
This would not be as big an issue if you could install more than 16 GBs (which there is no way to do this in these 2013-2015 , 21 inch screen iMacs as Apple has soldered every single component to the logic board).
The 2012-2015 baseline 21 inch screen iMac models only come with 8 GBs of RAM standard.
New versions of the Mac OS need a base MINIMUM RAM of 8 GBs, now.
So, 8 GBs of RAM is really not enough RAM to run both the OS AND any additional applications.
Especially the type of applications that are SERIOUS hardware resource intensive!
EtreCheck version: 3.1.5 (343)
Report generated 2017-08-15 23:47:02
Download EtreCheck from https://etrecheck.com
Runtime 43:07
Performance: Poor
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Computer is too slow
Description:
Slow from the factory
iMac (21.5-inch, Late 2013)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac14,1
1 2.7 GHz Intel Core i5 (i5-4570R) CPU: 4-core
16 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n/ac
Intel Iris Pro
iMac 1920 x 1080
macOS Sierra 10.12.6 (16G29) - Time since boot: about 11 hours
APPLE HDD ST1000LM024 disk0 : (1 TB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
1Soolin (disk0s2) / [Startup]: 699.78 GB (265.41 GB free)
Recovery HD (disk0s5) <not mounted> [Recovery]: 650 MB
W 7 (disk0s4) /Volumes/W 7 : 299.43 GB (299.36 GB free)
HGST Touro Desk Pro
ASMedia AS2105
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Lexar USB_3_0 Reader
Xiaobi Technology Inc. USB-SATA Bridge
TSST Inc SES084D
LaCie LaCie Hard Drive USB
Mitsumi Electric Apple Optical USB Mouse
Apple Inc. thunderbolt_bus
/etc/hosts - Count: 4
Mac App Store and identified developers
/Library/LaunchAgents/macsearch.plist
/Library/Application Support/Agent/macsearch DistributerName=sfmctar2 ChannelId=004 DeviceId=1ee5b47b-508d-5b84-991a-14fc3b51c894 Country=US BarcodeId=52143004
/Library/LaunchDaemons/com.klhwuagsospu.plist
/Library/LaunchDaemons/com.mpxfujhzqzjl.plist
~/Library/LaunchAgents/com.dropbox.DropboxMacUpdate.agent.plist
~/Library/Dropbox/DropboxMacUpdate.app/Contents/MacOS/DropboxMacUpdate -check periodic
4 unknown files found. [Check files]
/Library/Application Support/HASP/kexts
[loaded] com.aladdin.kext.aksfridge (1.0.16332 - 2017-08-15) [Support]
/Library/Application Support/Paragon Software/Snapshot
[not loaded] com.Paragon-software.ParagonSnapshot (2.1.3 - SDK 10.7 - 2016-09-27) [Support]
/Library/Application Support/Roxio
[not loaded] com.roxio.TDIXController (2.0 - 2015-09-26) [Support]
/Library/Extensions
[loaded] com.paragon-software.kext.VDMounter (30.2 - SDK 10.8 - 2017-08-15) [Support]
[not loaded] com.sony.driver.dsccamDeviceInfo00 (1.3.0.06030 - SDK 10.10 - 2017-08-15) [Support]
[loaded] com.sophos.kext.oas (9.6.51 - SDK 10.11 - 2017-08-15) [Support]
[loaded] com.sophos.nke.swi (9.6.51 - SDK 10.11 - 2017-08-15) [Support]
/System/Library/Extensions
[not loaded] com.Cycling74.driver.Soundflower (1.5.1 - 2017-08-15) [Support]
[not loaded] com.cy.iokit.Morpheus (1.4.0 - 2017-08-15) [Support]
[not loaded] com.maxtor.iokit.IOFireWireMxBt (4.2.6 - 2017-08-15) [Support]
[not loaded] com.roxio.BluRaySupport (1.1.6 - 2017-08-15) [Support]
[not loaded] com.twowire.MacPortX (MacPortX 1.2.28 - 2017-08-15) [Support]
[not loaded] com.twowire.MacPortXEnetShim (MacPortXEnetShim 1.2.28 - 2017-08-15) [Support]
[not loaded] com.twowire.MacPortXVersionChecker (MacPortXVersionChecker 1.2.28 - 2017-08-15) [Support]
[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.1.5-2 - 2017-08-15) [Support]
[not loaded] 6 Apple tasks
[loaded] 168 Apple tasks
[running] 67 Apple tasks
[killed] 41 Apple tasks
41 processes killed due to insufficient RAM
[not loaded] 40 Apple tasks
[loaded] 163 Apple tasks
[running] 84 Apple tasks
[killed] 28 Apple tasks
28 processes killed due to insufficient RAM
[not loaded] com.adobe.AAM.Updater-1.0.plist (2017-07-19) [Support]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2017-05-16) [Support]
[running] com.adobe.AdobeCreativeCloud.plist (2017-08-01) [Support]
[running] com.amazon.sendtokindle.launcher.plist (2016-09-27) [Support]
[running] com.epson.Epson_Low_Ink_Reminder.launcher.plist (2017-07-16) [Support]
[running] com.epson.ecrp.launcher.plist (2017-07-17) [Support]
[loaded] com.epson.esua.launcher.plist (2017-07-16) [Support]
[running] com.epson.eventmanager.agent.plist (2017-07-16) [Support]
[running] com.epson.scannermonitor.plist (2017-06-28) [Support]
[not loaded] com.maintain.LogOut.plist (2017-07-14)
[failed] com.maintain.PurgeInactiveMemory.plist (2017-07-14)
[not loaded] com.maintain.Restart.plist (2017-07-14)
[not loaded] com.maintain.ShutDown.plist (2017-07-14)
[not loaded] com.maintain.Sleep.plist (2017-07-14)
[running] com.maintain.SystemEvents.plist (2017-07-14)
[running] com.micromat.TechToolProAgent.plist (2017-08-11) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2017-08-04) [Support]
[running] com.sony.SonyAutoLauncher.agent.plist (2017-07-10) [Support]
[running] com.sony.WirelessAutoImportLauncher.agent.plist (2017-05-02) [Support]
[running] com.sophos.uiserver.plist (2017-08-15) [Support]
[loaded] com.xrite.device.softwareupdate.plist (2017-03-15) [Support]
[loaded] macsearch.plist (2017-07-30) [Support]
[running] com.adobe.ARM.[...].plist (2016-02-09) [Support]
[loaded] com.adobe.ARMDC.Communicator.plist (2017-05-16) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2017-05-16) [Support]
[running] com.adobe.adobeupdatedaemon.plist (2017-08-01) [Support]
[running] com.adobe.agsservice.plist (2017-05-27) [Support]
[loaded] com.adobe.fpsaud.plist (2017-07-24) [Support]
[running] com.aladdin.aksusbd.plist (2017-03-05) [Support]
[running] com.aladdin.hasplmd.plist (2017-03-05) [Support]
[loaded] com.apple.aelwriter.plist (2012-10-28)
[loaded] com.bombich.ccchelper.plist (2016-12-04) [Support]
[running] com.cleverfiles.cfbackd.plist (2016-10-27) [Support]
[not loaded] com.iOSinstaller.updd.plist (2016-02-01) [Support]
[not loaded] com.klhwuagsospu.plist (2017-07-30) [Support]
[loaded] com.macpaw.CleanMyMac3.Agent.plist (2017-05-30) [Support]
[not loaded] com.maintain.HideSpotlightMenuBarIcon.plist (2017-07-14)
[loaded] com.malwarebytes.HelperTool.plist (2017-07-09) [Support]
[running] com.micromat.TechToolProDaemon.plist (2017-08-11) [Support]
[loaded] com.microsoft.autoupdate.helper.plist (2017-08-11) [Support]
[not loaded] com.mpxfujhzqzjl.plist (2017-07-31) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2017-07-22) [Support]
[loaded] com.paragon-software.installer.plist (2016-10-27) [Support]
[loaded] com.paragon-software.snapshot.plist (2016-09-27) [Support]
[loaded] com.paragon-software.vdmounter.plist (2017-07-14)
[loaded] com.prosofteng.DriveGenius.locum.plist (2016-10-27) [Support]
[running] com.sophos.common.servicemanager.plist (2017-08-15) [Support]
[running] com.xrite.device.xrdd.plist (2015-09-18) [Support]
[loaded] com.adobe.AAM.Updater-1.0.plist (2017-07-17) [Support]
[running] com.adobe.AdobeCreativeCloud.plist (2017-08-01) [Support]
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (2017-08-10) [Support]
[loaded] com.google.keystone.agent.plist (2017-07-22) [Support]
[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (2017-08-13)
[loaded] com.maintain.ShowUserLibraryDirectory.plist (2017-07-14)
[running] com.shoebox.launched.plist (2017-08-15) [Support]
[running] com.shoebox.launched.pliste (2017-08-15) [Support] - ABSOLUTE_APP_LOCATION/Contents/MacOS/Shoebox: Executable not found!
Creative Cloud Application Hidden
(/Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app)
Go for Gmail Application
(/Applications/Go for Gmail.app)
CleanMyMac 3 Menu Application (2017-08-04)
(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)
Google Drive Application Hidden
(/Applications/Google Drive.app)
Sophos Home Application
(/Applications/Sophos Home.app)
PopChar Application
(/Volumes/1bSoolin/Applications/PopChar.app)
JavaAppletPlugin: Java 8 Update 144 build 01 (2017-08-04) Check version
Google Earth Web Plug-in: 7.1 (2017-02-11) [Support]
CoolirisWebKitPlugin: Unknown (2010-06-16) [Support]
Flip4Mac WMV Plugin: 3.1.0.24 - SDK 10.8 (2013-02-23) [Support]
OfficeLiveBrowserPlugin: 12.2.0 (2011-08-18) [Support]
RealPlayer Plugin: Unknown
AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2017-08-01) [Support]
FlashPlayer-10.6: 26.0.0.151 - SDK 10.9 (2017-08-09) [Support]
AdobePDFViewerNPAPI: 17.012.20095 - SDK 10.11 (2017-08-11) [Support]
Silverlight: 5.1.50901.0 - SDK 10.6 (2017-05-08) [Support]
QuickTime Plugin: 7.7.3 (2017-07-14)
Flash Player: 26.0.0.151 - SDK 10.9 (2017-08-09) [Support]
googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]
PepperFlashPlayer: 26.0.0.151 - SDK 10.9 (2017-08-09) [Support]
AdobePDFViewer: 17.012.20095 - SDK 10.11 (2017-08-11) [Support]
SharePointBrowserPlugin: 14.6.0 - SDK 10.6 (2016-01-20) [Support]
VLC Plugin: 1.0.5 (2011-06-01) [Support]
EPPEX Plugin: 10.0 (2016-05-22) [Support]
DirectorShockwave: 12.1.3r153 - SDK 10.6 (2014-06-24) [Support]
ContentManager: Unknown
WbeTools64_14: 1.0.23.53 © 2013 - SDK 10.6 (2017-03-02) [Support]
DictionarySearch - Dictionary - https://dictionary.reference.com/ (2012-09-20)
Amazon Search Bar - Echodot - https://echodot.com (2016-07-15)
Chill-Tab - Chill-Tab (2017-08-09)
Pin It Button - Pinterest, Inc. - https://www.pinterest.com/ (2016-07-15)
JackRouter: JackRouter (2011-08-18) [Support]
Flash Player: 9.0.159.0 (2016-08-11) [Support]
Time Machine not configured!
6% kernel_task
4% EPSON Software Updater Agent
4% Shoebox
4% SophosScanD
4% WindowServer
9.40 GB kernel_task
1.44 GB Shoebox
377 MB com.apple.WebKit.WebContent(3)
197 MB Safari
180 MB Finder
2.18 GB Available RAM
652 MB Free RAM
13.82 GB Used RAM
1.54 GB Cached files
17.68 GB Swap Used
Aug 15, 2017, 03:35:30 PM /Library/Logs/DiagnosticReports/Perfect Photo Suite_2017-08-15-153530_[redacted].hang
/Volumes/VOLUME/Applications/Perfect Photo Suite 9 Copy/Perfect Photo Suite 9.app/Contents/MacOS/Perfect Photo Suite
Aug 15, 2017, 12:35:10 PM /Library/Logs/DiagnosticReports/spindump_2017-08-15-123510_[redacted].crash
/usr/sbin/spindump
Aug 15, 2017, 12:32:26 PM ~/Library/Logs/DiagnosticReports/Pixelmator_2017-08-15-123226_[redacted].crash
com.pixelmatorteam.pixelmator.trial - /Volumes/VOLUME/Applications/Pixelmator.app/Contents/MacOS/Pixelmator
Aug 15, 2017, 11:46:27 AM Self test - passed
Aug 15, 2017, 07:54:20 AM /Library/Logs/DiagnosticReports/systemmigrationd_2017-08-15-075420_[redacted].c pu_resource.diag [Details]
/System/Library/PrivateFrameworks/SystemMigration.framework/Versions/A/Resource s/systemmigrationd
I have since removed the failed apps.
Boot into Recovery Mode and run Disk Utility > First Aid to check/repair your hard drive.
About macOS Recovery - Apple Support
Uninstall Sophos and CLeanMyMac as per the developer's instructions. No anti-virus or so-called "cleaning" apps are necessary or recommended for Mac OS. At best they will use unnecessary system resources and at worst will bork your Mac.
Your computer has a number of problems, first and foremost is Mac OS was designed to be extremely secure and safe and simply needs to be kept up to date for maintenance. Adding any antivirus, cleaning or ANY third party maintenance apps is completely unnecessary and potentially damaging to Mac OS.
Before you do anything, locate the uninstall process recommended by the developers of Sophos and uninstall the app. Do the same for CleanMyMac which is considered malware by most experienced users.
Your computer has a large number of Internet Plugins, I suspect many are totally unnecessary. Use Safari 8 (Yosemite): If you need to remove a plug-in to learn how to remove the plugins you do not need.
After you have performed these functions restart in Safe Mode and then restart normally and re-test.
CleanMyMac is worse than useless. Get rid of it now. Until you do, further troubleshooting is pointless.
Sophos will also cause more harm than good. Get rid of that, too.
If I understand you correctly all the apps that Sophos said were bad were brought in by Sophos so as to be able to report that to me?
I have gone thru and removed Clean My Mac 3. Except it was so handy, I guess I should just trust ETR Check huh?
My iMac has 16 GB of RAM. Also these models can only be upgraded with more RAM by someone with more courage than I have. Thank you for your reply.
Yes, as stated uninstall both CMM and Sophos using the developers instructions. If you don't you likely will continue to have problems. After you have done this post a new EtreCheck report.
I did that and then ran ETR Check again. Here is the result.
EtreCheck version: 3.4.2 (436)
Report generated 2017-08-17 23:22:20
Download EtreCheck from https://etrecheck.com
Runtime: 6:29
Performance: Below Average
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.
Click the [Clean up] link to delete unused files.
Problem: Computer is too slow
iMac (21.5-inch, Late 2013)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac14,1
1 2.7 GHz Intel Core i5 (i5-4570R) CPU: 4-core
16 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n/ac
iCloud Quota: 97.56 GB available
Intel Iris Pro - VRAM: 1536 MB
iMac 1920 x 1080
APPLE HDD ST1000LM024 disk0: (1 TB) (Rotational)
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
1Soolin (disk0s2 - Journaled HFS+) /Volumes/1Soolin : 699.78 GB (271.69 GB free)
Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB
WINDOWS 10 (disk0s4 - MS-DOS FAT32) /Volumes/WINDOWS 10 : 299.43 GB (290.35 GB free)
USB30Bus
ASMedia AS2105
2105 disk1: (512.11 GB)
EFI (disk1s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
1bSoolin (disk1s2 - Journaled HFS+) / [Startup]: 511.25 GB (54.29 GB free)
Recovery HD (disk1s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
USB 2.0 Hub [MTT]
USB 2.0 Hub
Lexar USB_3_0 Reader
TSST Inc SES084D
Mitsumi Electric Apple Optical USB Mouse
Apple Inc. thunderbolt_bus
macOS Sierra 10.12.6 (16G29) - Time since boot: about 6 hours
/etc/hosts - Count: 4
Mac App Store and identified developers
Adware: /Library/LaunchAgents/macsearch.plist
Unknown file: /Library/LaunchDaemons/com.klhwuagsospu.plist
2 possible adware files found. [Remove/Report]
~/Library/LaunchAgents/com.shoebox.launched.pliste
ABSOLUTE_APP_LOCATION/Contents/MacOS/Shoebox upload
Executable not found!
One orphan file found. [Clean up]
/Library/Application Support/HASP/kexts
[loaded] com.aladdin.kext.aksfridge (1.0.16332) [Lookup]
/Library/Application Support/Paragon Software/Snapshot
[not loaded] com.Paragon-software.ParagonSnapshot (2.1.3 - SDK 10.7) [Lookup]
/Library/Application Support/Roxio
[not loaded] com.roxio.TDIXController (2.0) [Lookup]
/Library/Application Support/VirtualBox
[loaded] org.virtualbox.kext.VBoxDrv (5.1.26) [Lookup]
[loaded] org.virtualbox.kext.VBoxNetAdp (5.1.26) [Lookup]
[loaded] org.virtualbox.kext.VBoxNetFlt (5.1.26) [Lookup]
[loaded] org.virtualbox.kext.VBoxUSB (5.1.26) [Lookup]
/Library/Extensions
[loaded] com.paragon-software.kext.VDMounter (30.2 - SDK 10.8) [Lookup]
[not loaded] com.sony.driver.dsccamDeviceInfo00 (1.3.0.06030 - SDK 10.10) [Lookup]
[loaded] com.sophos.kext.oas (9.6.51 - SDK 10.11) [Lookup]
[loaded] com.sophos.nke.swi (9.6.51 - SDK 10.11) [Lookup]
/System/Library/Extensions
[not loaded] com.Cycling74.driver.Soundflower (1.5.1) [Lookup]
[not loaded] com.cy.iokit.Morpheus (1.4.0) [Lookup]
[not loaded] com.maxtor.iokit.IOFireWireMxBt (4.2.6) [Lookup]
[not loaded] com.roxio.BluRaySupport (1.1.6) [Lookup]
[not loaded] com.twowire.MacPortX (MacPortX 1.2.28) [Lookup]
[not loaded] com.twowire.MacPortXEnetShim (MacPortXEnetShim 1.2.28) [Lookup]
[not loaded] com.twowire.MacPortXVersionChecker (MacPortXVersionChecker 1.2.28) [Lookup]
[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.1.5-2) [Lookup]
[not loaded] 7 Apple tasks
[loaded] 170 Apple tasks
[running] 105 Apple tasks
[not loaded] 39 Apple tasks
[loaded] 171 Apple tasks
[running] 108 Apple tasks
[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-07-19) 最后更新：2017-08-18 13:53:50
上一篇：
Wifi internet really slow only on iMac
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