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Apple Watch 3 AT&T LTE activation

Upon attempting to activate cellular on my Apple Watch series 3 SS, I got all the way to the point after agreeing to the terms and cost of adding the device. Upon clicking continue, I received an error stating that I needed to make a payment to my AT&T account In order to continue with activation. I knew I didn’t have a balance but I checked anyway. Upon checking my account, I had no balance due with AT&T.

When I contacted AT&T regarding the issue the rep stated that the issue has nothing to do with payments. She stated that they weren’t prepared for any Apple Watch activations and that they weren’t even supposed to be activiating them until Monday. She flat out blamed Apple and said that Apple had “told them it customers would be receiving new watches on Monday, not Friday”. She then said that that AT&T wouldn’t be processing any activations for Apple Watch until Monday and that I should expect a call back from them sometime over the weekend, but it would take around 48 hours to activate, starting Monday. The rep took the device information and told me she would pass the information to the senior rep who was handling the issue.

So according to the rep I spoke with, I’m supposed to wait until Wednesday morning and someone would contact me at which point I’d need to reset my Apple Watch and re-pair and attempt to activate again.

Since my conversation, I have attempted to activate my Apple Watch manually on AT&T’s website and it stated that the device was already active. I have also attempted to reset my watch and re-pair it. When attempting to activate cellular it now just says “Oops, something’s not right. Please have your account administrator contact us.” I also attempted to activate my wife’s Apple Watch with the exact same results.

I made mention of my frustrations on twitter and AT&T contacted me via DM. They said they would address the issue and asked me for further information. After providing the information they said they were going to do something about it and someone would contact me. Then they just stopped responding. I have sent several DM’s back with no response.

Regardless of who’s at fault here, I think the way AT&T is handling this is absurd.

最后更新：2017-09-25 00:17:13

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