334      iPhone_iPad_Mac_apple

Slow file moving/downloading

Macbook Air, 13-inch, running Sierra, 4 GB memory.

So for a long time I have had a very slow response time for moving files and downloading files in the finder, desktop, etc.  The problem is only with my user, if I login as a guest it seems to run fine.  I have tried many things including booting up in safe mode and reinstalling OS, though I then used a time machine backup to restore everything and the problem remains.

Would really appreciate any ideas on how to solve this, banging my head against the wall right now....  I have used etrecheck and can provide that log...

Thank you!

Will

WillR77777 wrote:

 

Macbook Air, 13-inch, running Sierra, 4 GB memory.

 

So for a long time I have had a very slow response time for moving files and downloading files in the finder, desktop, etc.  The problem is only with my user, if I login as a guest it seems to run fine.  I have tried many things including booting up in safe mode and reinstalling OS, though I then used a time machine backup to restore everything and the problem remains.

 

That is not surprising. If you do a clean install and then migrate everything you basically restore your system to the point it was before.

Please run Etrecheck from your regular user account and post its report here, so we can look for possible software causes.

EtreCheck version: 3.4.6 (460)

Report generated 2017-10-10 10:00:58

Download EtreCheck from https://etrecheck.com

Runtime: 3:15

Performance: Good

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Beachballing

Hardware Information: ⓘ

    MacBook Air (13-inch, Early 2015)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Air - model: MacBookAir7,2

    1 1.6 GHz Intel Core i5 (i5-5250U) CPU: 2-core

    4 GB RAM Not upgradeable

        BANK 0/DIMM0

            2 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            2 GB DDR3 1600 MHz ok

    Handoff/Airdrop2: supported

    Wireless:  en0: 802.11 a/b/g/n/ac

    Battery: Health = Normal - Cycle count = 312

Video Information: ⓘ

    Intel HD Graphics 6000 - VRAM: 1536 MB

        Color LCD 1440 x 900

Disk Information: ⓘ

    APPLE SSD SM0128G disk0: (121.33 GB) (Solid State - TRIM: Yes)

    [Show SMART report]

        EFI (disk0s1 - MS-DOS FAT32) <not mounted>  [EFI]: 210 MB

        (disk0s2) <not mounted>  [CoreStorage Container]: 120.47 GB

        Recovery HD (disk0s3 - Journaled HFS+) <not mounted>  [Recovery]: 650 MB

USB Information: ⓘ

     USB30Bus

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ⓘ

    Apple Inc. thunderbolt_bus

Virtual disks: ⓘ

    Shiva (disk1 - Journaled HFS+) /  [Startup]: 120.10 GB (24.85 GB free)

        Physical disk: disk0s2 120.47 GB Online

System Software: ⓘ

    macOS Sierra  10.12.4 (16E195) - Time since boot: less than an hour

Gatekeeper: ⓘ

    Mac App Store and identified developers

Kernel Extensions: ⓘ

        /Library/Extensions

    [not loaded]    tw.com.mct.MCTTrigger6USB (1.0 - SDK 10.9) [Lookup]

    [loaded]    tw.com.mct.Trigger5Core (2.1.12 - SDK 10.9) [Lookup]

System Launch Agents: ⓘ

    [failed]    com.apple.bird.plist (Apple, Inc. - installed 2017-03-22)

    [not loaded]    7 Apple tasks

    [loaded]    189 Apple tasks

    [running]    85 Apple tasks

System Launch Daemons: ⓘ

    [failed]    com.apple.locationd.plist (Apple, Inc. - installed 2017-03-22)

    [not loaded]    41 Apple tasks

    [loaded]    174 Apple tasks

    [running]    103 Apple tasks

Launch Daemons: ⓘ

    [loaded]    com.adobe.fpsaud.plist (? 2afb3af7 eb6bee8f - installed 2017-08-29) [Lookup]

    [loaded]    com.apple.installer.osmessagetracing.plist (Apple, Inc. - installed 2017-03-22)

    [loaded]    com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-26) [Lookup]

    [loaded]    com.microsoft.office.licensing.helper.plist (? 6d8cb30e 7ca9944 - installed 2015-06-04) [Lookup]

    [loaded]    tw.com.mct.TriggerDriver.plist (Phillip Jordan - installed 2016-08-31) [Lookup]

User Launch Agents: ⓘ

    [failed]    com.google.keystone.agent.plist (Google Inc. - installed 2015-11-06) [Lookup]

    [running]    com.spotify.webhelper.plist (Spotify - installed 2017-10-04) [Lookup]

Internet Plug-ins: ⓘ

    PepperFlashPlayer: 27.0.0.130 (installed 2017-10-07) [Lookup]

    QuickTime Plugin: 7.7.3 (installed 2017-03-22)

    SharePointBrowserPlugin: 14.7.3 (installed 2017-04-19) [Lookup]

User internet Plug-ins: ⓘ

    WebEx64: 1.1.0 (installed 2017-01-30) [Lookup]

3rd Party Preference Panes: ⓘ

    Flash Player (installed 2017-08-29) [Lookup]

Time Machine: ⓘ

    Mobile backups: OFF

    Auto backup: YES

    Volumes being backed up:

        Shiva: Disk size: 120.10 GB Disk used: 95.25 GB

    Destinations:

        [redacted]'s WD Hard Drive [Local]

        Total size: 2.00 TB

        Total number of backups: 8

        Oldest backup: 10/11/16, 12:45 PM

        Last backup: 10/8/17, 5:34 PM

        Size of backup disk: Excellent

            Backup size 2.00 TB > (Disk size 120.10 GB X 3)

Top Processes by CPU: ⓘ

        18%   mdworker

        17%   mdworker

         5%   WindowServer

         2%   kernel_task

         0%   fontd

Top Processes by Memory: ⓘ

    587 MB    kernel_task

    136 MB    Messages

    84 MB     WindowServer

    78 MB     mds_stores

    78 MB     Calendar

Top Processes by Network Use: ⓘ

    Input     Output    Process name

    10 KB     8 KB      apsd

    3 KB      3 KB      mDNSResponder

    522 B     354 B     netbiosd

    96 B      96 B      ntpd

    0 B       64 B      SystemUIServer

Top Processes by Energy Use: ⓘ

      7.56 WindowServer

      2.76 Activity Monitor

      2.44 ReportCrash

      1.10 sysmond

Virtual Memory Information: ⓘ

    1.89 GB   Available RAM

    525 MB    Free RAM

    2.11 GB   Used RAM

    1.38 GB   Cached files

    0 B       Swap Used

Software installs (last 30 days): ⓘ

    Adobe Pepper Flash Player:  (installed 2017-09-13)

    HP Easy Scan: 1.8.0 (installed 2017-10-06)

    Adobe Pepper Flash Player:  (installed 2017-10-07)

    Adobe Pepper Flash Player:  (installed 2017-10-07)

    TuneupMyMac:  (installed 2017-10-09)

    Install information may not be complete.

Diagnostics Events (last 3 days for minor events): ⓘ

    2017-10-10 09:59:35    locationd Crash [Open]

Files deleted by EtreCheck: ⓘ

    2017-10-09 16:49:25 - ~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist - Unknown

    2017-10-09 16:49:38 - /Library/LaunchDaemons/com.citrix.ctxusbd.plist - Unknown

Completely uninstall "tuneupmymac". Never fall for any program that claims to clean, speed up or er... tune your mac.

Also, I see that you also seemed to at times have "cleanmymac" - a notorious scam that has claimed many victims over the years.

And what is this "Trigger" software?

最后更新：2017-10-10 23:01:31

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