459 iPhone_iPad_Mac_apple

Using EtreCheck.

I'm interested to know why the Performance shows "Excellent" when I've set it to "Beach Balling" yet when I set it to "Computer SLOW" it only shows "Good".

What should I look for in the "Computer SLOW" chart?

Any ideas?

Your comment, Computer Slow, is just a comment. It has nothing to do with what EtreCheck does. The performance report does not really mean anything useful so you can ignore it.

For the report itself, the main things to check are items reported in red. If there are Diagnostics reported at the end, then those may contain helpful information. EtreCheck does not fix anything. It is an information report that may be useful to someone who understands the information and knows what to do about it. What is reported in EtreCheck may have nothing to do with a slow computer.

I would suggest you post the report here with a new post for help and specify exactly with what you need help.

Hello makey,

That initial dialog is there for you specify the problem that you are experiencing, from your perspective. One of those initial options is "computer is too slow". Another option is "beach balling", which is a different specific problem.

Then, when EtreCheck runs, it makes its own determination of the performance of the machine. This evaluation is based on how long it takes to run a couple of low-level Apple diagnostic tools. There are a couple of common problems that can result is a slower-than-normal performance measure.

It is certainly possible for an end user to indicate "slow computer" and EtreCheck to then report "excellent". This would mean that the problems the user is experiencing are focused more at the user interaction, or maybe network, level. While EtreCheck is running, it doesn't so much user interaction and doesn't do much web navigation either. If there is a discrepancy like this, it can be a good indicator of exactly where the problem lies.

Because of issues like this, EtreCheck is really designed for users to post the entire report. Only by seeing the whole thing can someone make an educated guess about what the problem is. Any particular item in red may or may not have any importance. It is the entire report that has meaning, not the individual data points - in general.

I am currently working on a new version of EtreCheck that will solve most of these issues. It will clearly indicate which problems are major and which are minor. Major problems are (or will be) those that appear to be linked to the problem you are experiencing. Minor problems will be other issues that should probably be noticed, but really aren't problems.

It is always a delicate balance about what to report and what to hide. EtreCheck tries to just report everything and let someone here on ASC sort out what it means. Unfortunately, that can be pretty challenging. I'm trying to make it easier for everyone to use and decipher. I hope to have the new version released in a few weeks.

The latest reports I've done today both show "Excellent" (probably because I've recently done a 'Reset PRAM". The one here is from 22nd August:-

EtreCheck version: 3.4.2 (436)

Report generated 2017-08-22 12:31:32

Download EtreCheck from https://etrecheck.com

Runtime: 3:14

Performance: Good

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Computer is too slow

Description:

Beach Balling

Hardware Information: ⓘ

iMac (27-inch, Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac13,2

1 2.9 GHz Intel Core i5 (i5-3470S) CPU: 4-core

16 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: Unknown

Video Information: ⓘ

NVIDIA GeForce GTX 660M - VRAM: 512 MB

iMac 2560 x 1440

Disk Information: ⓘ

APPLE HDD WDC WD10EALX-408EA0 disk0: (1 TB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

MacintoshHD (disk0s2 - Journaled HFS+) / [Startup]: 983.21 GB (665.65 GB free)

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB

eDrive (disk0s4 - HFS+) <not mounted> : 16.00 GB

USB Information: ⓘ

USB20Bus

hub_device

Apple, Inc. Keyboard Hub

Mitsumi Electric Apple Optical USB Mouse

Apple Inc. Apple Keyboard

VIA Labs, Inc. USB2.0 Hub

Tablet PTZ-431W

Apple Inc. FaceTime HD Camera (Built-in)

USB20Bus

hub_device

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

USB30Bus

VIA Labs, Inc. USB3.0 Hub

Western Digital My Book 1140

My Book 1140 disk1: (1 TB)

EFI (disk1s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

1TB MyBook Bacups for Time Machine (disk1s2 - Journaled HFS+) /Volumes/1TB MyBook Bacups for Time Machine : 999.83 GB (115.92 GB free)

GenesysLogic USB3.0 Hub

Apple Inc. MacBook Air SuperDrive

GenesysLogic USB2.0 Hub

EPSON USB2.0 Printer (Hi-speed)

AKM AK5370

Canon iP7200 series

EPSON USB Printer

USB2.0 Hub

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Apple Inc. Thunderbolt to FireWire Adapter

System Software: ⓘ

macOS Sierra 10.12.6 (16G29) - Time since boot: about one hour

Configuration files: ⓘ

/etc/sysctl.conf - File exists but not expected

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/Applications/Checkmate.app

[not loaded] com.micromat.driver.SPDKernel (1.0 - SDK 10.8) [Lookup]

/Applications/SoundTap.app

[not loaded] com.NCHSoftware.driver.SoundTapVirtualAudioDevice (1.0.2 - SDK 10.6) [Lookup]

/Applications/TechTool Pro 8 copy.app

[not loaded] com.micromat.driver.spdKernel (1.0 - SDK 10.11) [Lookup]

[not loaded] com.micromat.driver.spdKernel-10-8 (1.0 - SDK 10.11) [Lookup]

/Applications/iSkysoft iTube Studio.app

[not loaded] com.Perfect.Driver.SystemAudioRecorder (1.1.0 - SDK 10.6) [Lookup]

/Library/Extensions

[loaded] com.malwarebytes.mbam.rtprotection (3.0 - SDK 10.12) [Lookup]

/System/Library/Extensions

[not loaded] com.nvidia.CUDA (1.1.0) [Lookup]

[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.8-2 - SDK 10.9) [Lookup]

[not loaded] org.dungeon.driver.SATSMARTDriver (0.8 - SDK 10.6) [Lookup]

System Launch Agents: ⓘ

[not loaded] 6 Apple tasks

[loaded] 172 Apple tasks

[running] 104 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 41 Apple tasks

[loaded] 173 Apple tasks

[running] 103 Apple tasks

Launch Daemons: ⓘ

[running] com.bjango.istatmenusdaemon.plist (Marc Edwards - installed 2015-05-11) [Lookup]

[loaded] com.bombich.ccc.plist (Bombich Software, Inc. - installed 2014-12-28) [Lookup]

[running] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2017-08-18) [Lookup]

[running] com.malwarebytes.mbam.rtprotection.daemon.plist (? 31419c10 e3f423ee - installed 2017-08-05) [Lookup]

[running] com.malwarebytes.mbam.settings.daemon.plist (? a40d558f d0b9e521 - installed 2017-08-03) [Lookup]

[running] com.micromat.CheckmateIdleDaemon.plist (Micromat, Inc. - installed 2017-07-04) [Lookup]

[loaded] com.micromat.CheckmateWorkerDaemon.plist (? ? ? - installed 2017-07-04) [Lookup]

[loaded] com.micromat.MacCheckWorkerDaemon.plist (? ? ? - installed 2017-07-06) [Lookup]

[running] com.micromat.TechToolProDaemon.plist (Micromat, Inc. - installed 2017-07-07) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-07-16) [Lookup]

[running] com.speedtools.scheduleagent.plist (? f676e844 86494c11 - installed 2017-06-25) [Lookup]

[running] com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2017-06-08) [Lookup]

User Login Items: ⓘ

CCC User Agent Application (Bombich Software, Inc. - installed 2017-08-18)

(/Applications/Carbon CopyCloner SPARE COPIES/Carbon Copy Cloner copy 2.app/Contents/Library/LoginItems/CCC User Agent.app)

Internet Plug-ins: ⓘ

AdobePDFViewerNPAPI: 11.0.21 (installed 2017-08-09) [Lookup]

OfficeLiveBrowserPlugin: 12.3.6 (installed 2013-03-14) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-07-21)

AdobePDFViewer: 11.0.21 (installed 2017-08-09) [Lookup]

WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 (installed 2014-04-16) [Lookup]

EPPEX Plugin: 10.0 (installed 2016-04-04) [Lookup]

Safari Extensions: ⓘ

[not loaded] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2015-09-26)

[not loaded] Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (installed 2015-09-25)

[not loaded] Nectar Toolbar - AIMIA Coalition Loyalty UK Ltd - https://www.aimia.com (installed 2014-08-09)

[enabled] WOT - WOT Services Ltd - https://www.mywot.com/ (installed 2016-01-04)

3rd Party Preference Panes: ⓘ

Flip4Mac WMV (installed 2008-08-15) [Lookup]

Perian (installed 2009-07-26) [Lookup]

TechTool Protection (installed 2017-07-07) [Lookup]

Trusteer Endpoint Protection (installed 2017-08-05) [Lookup]

WacomTablet (installed 2015-10-03) [Lookup]

Time Machine: ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

MacintoshHD: Disk size: 983.21 GB Disk used: 317.56 GB

Destinations:

1TB MyBook Bacups for Time Machine [Local]

Total size: 999.83 GB

Total number of backups: 36

Oldest backup: 16/05/2017, 10:04

Last backup: 22/08/2017, 12:25

Size of backup disk: Adequate

Backup size 999.83 GB > (Disk used 317.56 GB X 3)

Top Processes by CPU: ⓘ

4% firefox

3% WindowServer

2% mdworker

1% mdworker

1% mds

Top Processes by Memory: ⓘ

1.23 GB firefox

1.03 GB kernel_task

320 MB TechToolProDaemon

233 MB RTProtectionDaemon

190 MB Mail

Top Processes by Network Use: ⓘ

Input Output Process name

1 MB 70 KB Mail

64 KB 10 KB mDNSResponder

9 KB 6 KB apsd

4 KB 3 KB assistantd

3 KB 3 KB ntpd

Top Processes by Energy Use: ⓘ

4.56 WindowServer

1.24 firefox

0.26 STScheduleAgent

0.14 SystemUIServer

Virtual Memory Information: ⓘ

9.83 GB Available RAM

4.22 GB Free RAM

6.17 GB Used RAM

5.61 GB Cached files

0 B Swap Used

Software installs: ⓘ

Malwarebytes for Mac: (installed 2017-08-03)

Adobe Reader XI (11.0.21): (installed 2017-08-09)

Install information may not be complete.

Diagnostics Information: ⓘ

2017-08-22 11:16:23 Last shutdown cause: 0 - Power loss

EtreCheck version: 3.4.4 (448)

Report generated 2017-08-25 12:03:41

Download EtreCheck from https://etrecheck.com

Runtime: 2:58

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Beachballing

Hardware Information: ⓘ

27" iMac (Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac13,2

1 2.9 GHz Intel Core i5 (i5-3470S) CPU: 4-core

16 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Handoff/Airdrop2: supported

Wireless: en1: Unknown

Video Information: ⓘ

NVIDIA GeForce GTX 660M - VRAM: 512 MB

iMac 2560 x 1440

Disk Information: ⓘ

APPLE HDD WDC WD10EALX-408EA0 disk0: (1 TB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

MacintoshHD (disk0s2 - Journaled HFS+) / [Startup]: 983.21 GB (665.57 GB free)

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB

eDrive (disk0s4 - HFS+) <not mounted> : 16.00 GB

USB Information: ⓘ

USB20Bus

hub_device

Apple, Inc. Keyboard Hub

Mitsumi Electric Apple Optical USB Mouse

Apple Inc. Apple Keyboard

VIA Labs, Inc. USB2.0 Hub

Tablet PTZ-431W

Apple Inc. FaceTime HD Camera (Built-in)

USB20Bus

hub_device

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

USB30Bus

VIA Labs, Inc. USB3.0 Hub

Western Digital My Book 1140

My Book 1140 disk1: (1 TB)

EFI (disk1s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

1TB MyBook Bacups for Time Machine (disk1s2 - Journaled HFS+) /Volumes/1TB MyBook Bacups for Time Machine : 999.83 GB (113.30 GB free)

GenesysLogic USB3.0 Hub

Apple Inc. MacBook Air SuperDrive

GenesysLogic USB2.0 Hub

EPSON USB2.0 Printer (Hi-speed)

AKM AK5370

Canon iP7200 series

EPSON USB Printer

USB2.0 Hub

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Apple Inc. Thunderbolt to FireWire Adapter

System Software: ⓘ

macOS Sierra 10.12.6 (16G29) - Time since boot: less than an hour

Configuration files: ⓘ

/etc/sysctl.conf - File exists but not expected

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/Applications/Checkmate.app

[not loaded] com.micromat.driver.SPDKernel (1.0 - SDK 10.8) [Lookup]

/Applications/SoundTap.app

[not loaded] com.NCHSoftware.driver.SoundTapVirtualAudioDevice (1.0.2 - SDK 10.6) [Lookup]

/Applications/TechTool Pro 8 copy.app

[not loaded] com.micromat.driver.spdKernel (1.0 - SDK 10.11) [Lookup]

[not loaded] com.micromat.driver.spdKernel-10-8 (1.0 - SDK 10.11) [Lookup]

/Applications/iSkysoft iTube Studio.app

[not loaded] com.Perfect.Driver.SystemAudioRecorder (1.1.0 - SDK 10.6) [Lookup]

/Library/Extensions

[loaded] com.malwarebytes.mbam.rtprotection (3.0 - SDK 10.12) [Lookup]

/System/Library/Extensions

[not loaded] com.nvidia.CUDA (1.1.0) [Lookup]

[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.8-2 - SDK 10.9) [Lookup]

[not loaded] org.dungeon.driver.SATSMARTDriver (0.8 - SDK 10.6) [Lookup]

System Launch Agents: ⓘ

[not loaded] 6 Apple tasks

[loaded] 172 Apple tasks

[running] 104 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 41 Apple tasks

[loaded] 174 Apple tasks

[running] 102 Apple tasks

Launch Agents: ⓘ

[running] com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2017-08-23) [Lookup]