613      iPhone_iPad_Mac_apple

WhatsApp iCloud backup stuck

I'm not sure if this is an issue with WhatsApp, iCloud/Apple, or a combination, so I'm contacting both parties.

The WhatsApp iCloud backup feature keeps getting stuck at a certain point (e.g. x MB out of the total MB to backup). At that point it will start saying backup paused and usually will also say that it's waiting for a Wi-Fi connection even though the Wi-Fi connection is fine (tested internet simultaneously), plus Wi-Fi is not required to backup anyway.

It only occurs while including videos in the backup, but I want to include videos in the backup.

This started happening sometime within the last few days; before that it was almost always fine.

After a dozen or so minutes, I check the backup section again and usually by then it says it's all backed-up; however I have my doubts as I notice a size discrepancy between the iCloud data for WhatsApp in iPhone settings, in which it is around 10MB smaller there, about the same point where the backup freezes. I'm not sure if there is supposed to be a size discrepancy but I would like to be able to confirm that the backup is not incomplete, as this may result in issues trying to restore the data at a later date.

iPhone 7, iOS 10.3.1, WhatsApp 2.17.11. Thanks for any help.

This issue seems gone after recent updates.

Have you tried either restarting the device or the app?

Yes, I have tried restarting WhatsApp and the phone, neither resolved the issue.

On further attempts the text-only backup also gets stuck, at around the same percentage: 94%.

Still, it seems that Reset Network Settings, one of WhatsApp Support's suggestions, may have fixed it for now as the backup now seems to complete without getting stuck.

However there is still a size difference in the backup between these two locations, in which the former is roughly 10MB smaller:

iPhone -> Settings -> General -> Storage & iCloud Usage -> Manage Storage -> WhatsApp

WhatsApp -> Chats -> Chat Backup

Anyone know if this is supposed to be the case?

The Reset Network Settings trick only worked briefly, then it went back to its old ways. However, just now I disabled Wi-Fi Assist (at iPhone Settings -> Cellular) and the last backup seemed to complete normally. Am hoping this one sticks... In any case I'm checking with WhatsApp Support to confirm although I'll doubt they'll get back to me. They don't seem the most responsive.

Ignore the prior message. Getting stuck again. Contacted Apple Support, they confirmed probably nothing wrong with iCloud and it's on WhatsApp's end.

Sounds like you might have to reach out to WhatsApp Support.  Hopefully they won't bounce you back to Apple Support.

https://www.whatsapp.com/contact/

Reached out to both Apple and WhatsApp and long story short each one blamed the other. Nowadays after hitting 95% it at least seems to eventually finish (e.g. 30 minutes later). I aways seem to be outside of the app when it finishes. Guess this issue will remain a mystery for now.

This issue seems gone after recent updates.

最后更新：2017-10-12 11:05:09

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