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virus scanner crashes

Currently my mac is running so slowly it is like a doorstop.  I have tried AVG, Avira, Total AV, and Bitdefender.  Every one of them freezes up the entire computer before the scan is finishes. They all show that there are viruses present, but because they crash at 99%, they don't quarantine them, or even show me a report. 

 

before someone suggest this,  yes I have always removed the previous virus protector before installing a new one,  so the problem is not that I am running multiple virus protectors, because I am not.  my current one is BitDefender.

 

I've managed to figure out that some of the viruses ones called Firseria, and DomalQ, and I think something called Snowbitt.  I also have Malwarebites for Mac, and it has removed a few things, but it can't locate these and it has not solved the problem of the computer being slow.

 

First of all,  why are all the virus protectors crashing at 99%, and how do I fix it.

 

Second of all, if I cant fix the virus protection, then how do I remove these viruses manually?

 

I am running a MacBook Pro (15-inch, 2.53GHz, Mid 2009) El Capitan 10.11.6

What I suggest is copy all the files you need onto an external hardrive, then erase your Mac by recovery mode (hold ⌘+R during startup). Use disk utility to erase and the install is pretty self explanatory. This will definitely make your Mac a lot faster. Copy files back when done. 

Macs do not need and do not work well with antivirus software, all of which is crap. Remove whatever antivirus you still have installed and NEVER put it back.

 

Then run a report (with this) and post it here for us to see.

 

Never use antivirus software unless your intention is to bork your Mac.

Your reply is the best, 'cept I dont have the installation disks.  How would I do that?

I suggest you use the program created by Etresoft, a frequent contributor.  It will provide a snapshot of your system which we can analyze to possibly determine the cause of your problem. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

 

Etrecheck – System Information

thanks, but I highly disagree. Ive been using macs since 1990, and I have always had virus protection on them.  The idea that macs dont get virus' is a myth and always has been.  sure there are fewer virus' but the still exist as this situation proves.  What I dont understand is how the virus got past the AVG I was already running.

Thanks iIl try that.

Because it is crap (AVG I mean)

EDIT: You can download your copy of OS X from the App Store, you will also need another flash drive.

After you open it, you should be able to make an installation disk from the usb drive. there are plenty of instructions on youtube, its been a while since I've done it

derek6193 wrote:

 

thanks, but I highly disagree. Ive been using macs since 1990, and I have always had virus protection on them.  The idea that macs dont get virus' is a myth and always has been.  sure there are fewer virus' but the still exist as this situation proves.  What I dont understand is how the virus got past the AVG I was already running.

There is a thing called a "false positive". Lots of AV software flags things (especially on Macs) as viruses or malware that simply aren't. I don't believe there are any current viruses affecting Macs. There is some malware. However, it is far, far more likely that the AV programs are causing the problems. Adware is also another likely culprit. That's why running Etrecheck is so highly recommended. It will let you (and us) see exactly what's on your computer.

Good post apart from the bit about using CMD-R to invoke Recovery. Recovery was not fitted to pre 2010 MacBook Pros so it will not work at all.

 

Nice effort, bad aim.

wasn't sure how long ago they made the switch

It varies with machine but for a Macbook Pro it is mid 2010, MacBooks and iMacs are late 2009.

EtreCheck version: 3.4.6 (460)

Report generated 2017-11-01 13:17:02

Download EtreCheck from https://etrecheck.com

Runtime: 14:02

Performance: Poor

 

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Clean up] link to delete unused files.

 

Problem: Beachballing

Description:

Computer is Beachballing a lot, Also virus scanners are crashing at 99%.  I’ve tried 3 of them and they all do it.

 

Hardware Information: ⓘ

    MacBook Pro (15-inch, 2.53GHz, Mid 2009)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Pro - model: MacBookPro5,4

    1 2.53 GHz Intel Core 2 Duo (Duo) CPU: 2-core

    8 GB RAM Upgradeable - [Instructions]

        BANK 0/DIMM0

            4 GB DDR3 1067 MHz ok

        BANK 1/DIMM0

            4 GB DDR3 1067 MHz ok

    Handoff/Airdrop2: not supported

    Wireless:  en1: 802.11 a/b/g/n

    Battery: Health = Normal - Cycle count = 32

 

Video Information: ⓘ

    NVIDIA GeForce 9400M - VRAM: 256 MB

        Color LCD 1440 x 900

 

Disk Information: ⓘ

    WDC WD5000LPVX-22V0TT0 disk0: (500.11 GB) (Rotational)

    [Show SMART report]

        (disk0s1) <not mounted>  [EFI]: 210 MB

        Macintosh HD (disk0s2 - Journaled HFS+) /  [Startup]: 379.48 GB (188.48 GB free)

        (disk0s3) <not mounted>  [Recovery]: 650 MB

        WINDOWS (disk0s4 - NTFS) /Volumes/WINDOWS : 119.76 GB (71.14 GB free)

 

    HL-DT-ST DVDRW  GS23N  ()

 

USB Information: ⓘ

     USB20Bus

        Apple Inc. Built-in iSight

     USB20Bus

        Apple Card Reader

     USBBus

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Computer, Inc. IR Receiver

     USBBus

        Canon iP1600

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

 

System Software: ⓘ

    OS X El Capitan 10.11.6 (15G1611) - Time since boot: about one day

 

Configuration files: ⓘ

    /etc/sysctl.conf - File exists but not expected

    /etc/hosts - Count: 1

 

Gatekeeper: ⓘ

    Mac App Store and identified developers

 

Clean up: ⓘ

    /Library/LaunchAgents/com.graphisoft.Graphisoft_Tray_BIMcloud 2000.Tray.plist

        /Applications/GRAPHISOFT/BIM Server 20/BIMcloud Manager/BIMcloudMonitor.app/Contents/MacOS/BIMcloudMonitor -key="BIMcloud 2000"

        Executable not found!

    /Library/LaunchDaemons/com.graphisoft.PortalServerService-v20.0.plist

        /Applications/GRAPHISOFT/BIM Server 20/BIMcloud Manager/TeamworkPortalServerManager --service --config /Applications/GRAPHISOFT/BIM Server 20/BIMcloud Manager/Config/PortalServer.config.xml --logdir /Applications/GRAPHISOFT/BIM Server 20/BIMcloud Manager/Logs

        Executable not found!

    /Library/LaunchDaemons/com.graphisoft.TeamworkApplicationServerMonitor-v20.0.pl ist

        /Applications/GRAPHISOFT/BIM Server 20/BIMcloud Server 20/TeamworkApplicationServerMonitor

        Executable not found!

    /Library/LaunchDaemons/com.graphisoft.TeamworkServiceProcessManagerAgent-v20.0. plist

        /Applications/GRAPHISOFT/BIM Server 20/BIMcloud Manager/TeamworkServiceProcessManagerAgent

        Executable not found!

    ~/Library/LaunchAgents/org.virtualbox.vboxwebsrv.plist

        /Applications/VirtualBox.app/Contents/MacOS/vboxwebsrv

        Executable not found!

    5 orphan files found. [Clean up]

 

Kernel Extensions: ⓘ

        /Library/Application Support/VirtualBox

    [not loaded]    org.virtualbox.kext.VBoxDrv (4.3.18) [Lookup]

    [not loaded]    org.virtualbox.kext.VBoxNetAdp (4.3.18) [Lookup]

    [not loaded]    org.virtualbox.kext.VBoxNetFlt (4.3.18) [Lookup]

    [not loaded]    org.virtualbox.kext.VBoxUSB (4.3.18) [Lookup]

 

        /Library/Extensions

    [not loaded]    com.getdropbox.dropbox.kext (1.8.1 - SDK 10.11) [Lookup]

    [loaded]    com.malwarebytes.mbam.rtprotection (3.0 - SDK 10.12) [Lookup]

 

System Launch Agents: ⓘ

    [not loaded]    9 Apple tasks

    [loaded]    155 Apple tasks

    [running]    76 Apple tasks

 

System Launch Daemons: ⓘ

    [not loaded]    42 Apple tasks

    [loaded]    157 Apple tasks

    [running]    93 Apple tasks

 

Launch Agents: ⓘ

    [loaded]    6H4HRTU5E3.com.avast.passwords.Agent.plist (AVAST Software a.s. - installed 2017-10-26) [Lookup]

    [not loaded]    com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2015-10-31) [Lookup]

    [running]    com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2015-10-31) [Lookup]

    [loaded]    com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27) [Lookup]

    [failed]    com.graphisoft.Graphisoft_Tray_BIMcloud 2000.Tray.plist (? f0b05422 0 - installed 2017-01-13) [Lookup] - /Applications/GRAPHISOFT/BIM Server 20/BIMcloud Manager/BIMcloudMonitor.app/Contents/MacOS/BIMcloudMonitor: Executable not found!

    [running]    com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2017-10-26) [Lookup]

    [loaded]    com.oracle.java.Java-Updater.plist (? 2b94d9eb 72ac4dde - installed 2017-10-21) [Lookup]

    [loaded]    org.macosforge.xquartz.startx.plist (Apple Inc. - XQuartz - installed 2016-10-26) [Lookup]

 

Launch Daemons: ⓘ

    [loaded]    6H4HRTU5E3.com.avast.passwords.AgentXPC.plist (AVAST Software a.s. - installed 2017-10-26) [Lookup]

    [loaded]    com.adobe.SwitchBoard.plist (? 68cad67 0 - installed 2013-10-31) [Lookup]

    [running]    com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-09-28) [Lookup]

    [loaded]    com.adobe.fpsaud.plist (? 2afb3af7 564efddb - installed 2017-10-20) [Lookup]

    [loaded]    com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-13) [Lookup]

    [failed]    com.graphisoft.PortalServerService-v20.0.plist (? a24c6f2 0 - installed 2017-01-13) [Lookup] - /Applications/GRAPHISOFT/BIM Server 20/BIMcloud Manager/TeamworkPortalServerManager: Executable not found!

    [failed]    com.graphisoft.TeamworkApplicationServerMonitor-v20.0.plist (? b0254fe9 0 - installed 2017-01-13) [Lookup] - /Applications/GRAPHISOFT/BIM Server 20/BIMcloud Server 20/TeamworkApplicationServerMonitor: Executable not found!

    [failed]    com.graphisoft.TeamworkServiceProcessManagerAgent-v20.0.plist (? dd6195d9 0 - installed 2017-01-13) [Lookup] - /Applications/GRAPHISOFT/BIM Server 20/BIMcloud Manager/TeamworkServiceProcessManagerAgent: Executable not found!

    [running]    com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2017-10-26) [Lookup]

    [running]    com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2017-10-26) [Lookup]

    [loaded]    com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-19) [Lookup]

    [loaded]    com.microsoft.office.licensing.helper.plist (? 6d8cb30e 442fdde9 - installed 2011-03-10) [Lookup]

    [loaded]    com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-09-05) [Lookup]

    [loaded]    org.macosforge.xquartz.privileged_startx.plist (Apple Inc. - XQuartz - installed 2016-10-26) [Lookup]

    [not loaded]    org.virtualbox.startup.plist (Shell Script 700b9385 - installed 2015-08-04) [Lookup]

 

User Launch Agents: ⓘ

    [loaded]    com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2015-10-31) [Lookup]

    [loaded]    com.adobe.ARM.[...].plist (? 5c76f5f6 1c9bb8a9 - installed 2015-11-17) [Lookup]

    [loaded]    com.bittorrent.uTorrent.plist (BitTorrent, Inc - installed 2016-11-26) [Lookup]

    [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-01-13) [Lookup]

    [loaded]    com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) [Lookup]

    [running]    com.imobie.silentcleanserver.plist (iMobie Inc. - installed 2016-11-04) [Lookup]

    [loaded]    com.spotify.webhelper.plist (Spotify - installed 2017-06-27) [Lookup]

    [not loaded]    org.virtualbox.vboxwebsrv.plist (? e782d02b 0 - installed 2015-08-04) [Lookup] - /Applications/VirtualBox.app/Contents/MacOS/vboxwebsrv: Executable not found!

 

User Login Items: ⓘ

    smcFanControl    Application

        (/Applications/smcFanControl/smcFanControl.app)

    iTunesHelper    Application (? 0 - installed 2017-11-01)

        (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    Dropbox    Application

        (/Applications/Dropbox.app)

    SpeechSynthesisServer    Application

        (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

 

Internet Plug-ins: ⓘ

    Google Earth Web Plug-in: 7.1 (installed 2015-05-16) [Lookup]

    Default Browser: 601 (installed 2016-08-07)

    AdobeExManDetect: AdobeExManDetect 1.1.0.0 (installed 2015-09-03) [Lookup]

    Flip4Mac WMV Plugin: 3.2.0.16   (installed 2013-11-25) [Lookup]

    AdobeAAMDetect: 3.0.0.0 (installed 2015-10-31) [Lookup]

    AdobePDFViewerNPAPI: 10.1.16 (installed 2015-11-17) [Lookup]

    FlashPlayer-10.6: 27.0.0.183 (installed 2017-10-26) [Lookup]

    QuickTime Plugin: 7.7.3 (installed 2017-07-27)

    Flash Player: 27.0.0.183 (installed 2017-10-26) [Lookup]

    SharePointBrowserPlugin: 14.7.2 (installed 2017-04-04) [Lookup]

    AdobePDFViewer: 10.1.16 (installed 2015-11-17) [Lookup]

    EPPEX Plugin: 4.1.0.0 (installed 2013-11-03) [Lookup]

    Scorch: Unknown (installed 2015-01-30) [Lookup]

    JavaAppletPlugin: Java 8 Update 151 build 12 (installed 2017-10-21) Check version

 

3rd Party Preference Panes: ⓘ

    Flash Player (installed 2017-10-20) [Lookup]

    Flip4Mac WMV (installed 2013-03-29) [Lookup]

    Java (installed 2017-10-21) [Lookup]

 

Time Machine: ⓘ

    Auto backup: YES

    Volumes being backed up:

        Macintosh HD: Disk size: 379.48 GB Disk used: 191.01 GB

    Destinations:

        D-Rocks back-up [Local]

        Total size: 999.86 GB

        Total number of backups: 53

        Oldest backup: 2013-01-26, 11:07 PM

        Last backup: 2017-10-30, 1:51 AM

        Size of backup disk: Adequate

            Backup size 999.86 GB > (Disk used 191.01 GB X 3)

 

Top Processes by CPU: ⓘ

        29%       Google Chrome Helper

         8%       Google Chrome

         7%       WindowServer

         4%       kernel_task

         1%       AddressBookSourceSync

 

Top Processes by Memory: ⓘ

    1.10 GB       Google Chrome Helper

    735 MB        firefox

    638 MB        kernel_task

    250 MB        Google Chrome

    144 MB        Mail

 

Top Processes by Energy Use: ⓘ

     17.96    Google Chrome Helper

      4.40    Google Chrome

      3.14    kextd

      2.50    Creative Cloud

      0.92    Adobe CEF Helper

 

Virtual Memory Information: ⓘ

    2.05 GB       Available RAM

    76 MB         Free RAM

    5.95 GB       Used RAM

    1.97 GB       Cached files

    305 MB        Swap Used

 

Software installs (last 30 days): ⓘ

    Dr․Web Light: 11.0.0 (installed 2017-10-02)

    Adobe Flash Player:  (installed 2017-10-10)

    AVG Cleaner: 4766 (installed 2017-10-16)

    Adobe Flash Player:  (installed 2017-10-16)

    Java 8 Update 151:  (installed 2017-10-21)

    TotalAV:  (installed 2017-10-25)

    Avira Antivirus:  (installed 2017-10-25)

    Avast Security: 12.9 (installed 2017-10-26)

    Malwarebytes for Mac:  (installed 2017-10-26)

    Adobe Flash Player:  (installed 2017-10-26)

    Bitdefender Virus Scanner: 3.10 (installed 2017-10-27)

 

    Install information may not be complete.

 

Diagnostics Events (last 3 days for minor events): ⓘ

    2017-10-30 22:41:48    Last shutdown cause: 3 - Hard shutdown

    2017-10-30 08:19:09    Firefox.app High CPU use [Open] [Details]

    2017-10-30 01:28:44    Creative Cloud.app Crash [Open]

        Cause:        objc_msgSend() selector name: window

Dr․Web Light: 11.0.0 (installed 2017-10-02)

    AVG Cleaner: 4766 (installed 2017-10-16)

    TotalAV:  (installed 2017-10-25)

    Avira Antivirus:  (installed 2017-10-25)

    Avast Security: 12.9 (installed 2017-10-26)

    Bitdefender Virus Scanner: 3.10 (installed 2017-10-27)

 

I would suggest you uninstall all of these using the direction to uninstall provided by the develop of them.

 

One AV package is bad for a Mac. Having multiple AV package is horrible.

最后更新：2017-11-04 06:05:07

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