145      iPhone_iPad_Mac_apple

Complaints to apple about my visit

Hi i am looking for a way to complain about my visit to the apple store mainly an employee dispute and cant seem to find a place to offer this service.

Basically im quite new to Mac and have a frozen pixel problem after less than a month of owning my Macbook Pro and have no idea how the apple store works. I was told to go see a person at the back of the shop by the greeter at the front and upon aproaching him instead of the friendly "hello" i experienced when forking out over £1000 i was greeted with "you got an appointment."

I litterily have no idea how the genious bar works and was kinda asking if i could talk to somone about about my problem so i could understand the protocall i was told "No"

I came to Mac because i heard they were really big on helping there costomers etc and im sick of having problems with my computers. Needless to say i was taken back by the abrupt nature of the employee, i explained i have no idea how things work in apple stores because im new to the 'scene' and he told me that the system has been around for 10 years and i should know by now.

Im not trying to troll i just believe apple need to be a little more supportive of there newer costomers as the company grows as this has actually stunned me slightly and leeds me to question if the company is really supportive of their costomers and if i want a refund rather than replacement.

Sorry about your experience, but to lodge a complaint you need to contact the store manager. As for the genius bar, you need to make an appointment. This can be done online at the store's site. You can walk-in, but for most stores you're gonna wait several hours, if you get in at all. Still doesn't justify your treatment, but you need to talk to the store manager regarding this.

Im sorry to hear about the service you experienced.

What I would suggest is to either ;

1 - Return to the store and ask to speak to the manager.

2 - Call Apple's customer service in your country and inform them of the complaint.

3 - Leave feedback here https://www.apple.com/support/feedback/

If in future you make an appointment at the genius bar, after your visit you are normally contacted by email asking if you would like to give feedback about your visit and the service.

Call the Apple retail store where this happened and ask to speak with the store manager.  They are resonsible for taking action regarding unsatisfactory customer visits.

This is a user-to-user technical support forum, so not the proper place for this.  Apple won't see it here.  You should really complain to the manager at the Apple Store in question.  Although the Genius Bar is often booked solid, and has little to no time for walk-ins, that could have been explained to you in a kinder way.  Keep in mind that the person you dealt with is an individual who may have simply been having a really bad day.

did you ever get to the bottom of this, I have a complaint about my local Apple store manager and i canot get any help on the phone or on line...are apple making it deliberately difficult?

Sorry Jimi. I have a similar issue.

I am an ardent user of apple products and you will notice this from the number of devices registered under my apple user ID (****). I have 4 devices in total -MacBook Pro; iphone 6; iPhone 6 (for my son) and an IPad as I believe very much in the functionality and simplicity of the apple products. But you will agree with me that my high regard for Apple is in no way an excuse to get insulted over its products.

It all started about a week and a half ago when my i phone 6 was unable to connect to available mobile network and it kept searching endlessly. I tried several methods to solve the issue including turning off the phone to no avail. An authorized Apple representative (Amsys Soho W1F 7LZ) recommended that the phone be reset which was done but thereafter the phone could not be restored (Error 50). I therefore booked a Genius Bar appointment at the Apple Covent Garden store in London after also trying to resolve the issue with Vodafone with no luck.

During the discussion with the Apple rep. at Covent Garden, who frankly was very polite and courteous, I was made to understand that I will need to make a payment of £229 to get a replacement which I was quite unhappy with as my phone was only 4 weeks out of warranty and the malfunction was one of the manufacturer's and not due to any fault of mine. I therefore requested that the matter be escalated to a more senior person. This is when Eric **** was introduced. Eric was not only very rude but also very impatient in trying to understand my point of view which honestly might have been wrong but there is a way and manner issues should be handled politely. Eric was trying to prove that I did not understand what a warranty means and was particularly insulted when he stated that 'In his own world, a warranty means........' Which I not only find derogatory but also racist in nature.

I ended up paying the £229 to get a replacement even though I felt a replacement without any fee should have been more appropriate but I also thought it necessary to formally make a complaint about this issue which is quite at variance with other in store Apple reps I have dealt with in the past.

I did make it clear to Eric that I was going to make this complaint when I was leaving the store yesterday (Monday 15/8) and would have copied this mail to him if I had his e mail address.

thank you.

<Personal Information Edited by Host>

Altigrags wrote:

 

 

I did make it clear to Eric that I was going to make this complaint when I was leaving the store yesterday (Monday 15/8) and would have copied this mail to him if I had his e mail address.

No one from Apple is going to see the complaint here. This is a user-to-user technical support forum. You should call or go see the manager of the store to make your complaint. You can also use the Contact Us link at the bottom right of every page for more information on how to contact Apple. 

Suggestion for Apple folks, why instead of making customers wait to leave an apple product for repair, go through an unnecessary appointment process why not give me a receipt check my Apple product and send me a quote on email, text or call me?

This is worst than going to the doctor, wait and wait some more.......

Customer Service is not just to be polite, in the end if I have to waste a ridiculous amount of time one may think twice before buying anything Apple.

Mike Being wrote:

 

Suggestion for Apple folks, why instead of making customers wait to leave an apple product for repair, go through an unnecessary appointment process why not give me a receipt check my Apple product and send me a quote on email, text or call me?

If you want to make a suggestion to Apple, this is not the place. They're not reading here. Use the Feedback link:

https://www.apple.com/feedback

Or, click on the Contact Us link at the bottom right of every page for more ways on how to contact Apple.

  Worst location ever 2126 Abbott Martin rd Nashville tn 37215. Took my phone in to the apple store in green hills mall.. I spoke to nick Reese and Matt bates about my issue with my phone. Very rude people, did not even try to help. My phone is still having issue such as phone  glitches, and it freezes as well.

Worst customer service ever !

Mina_mody wrote:

 

  Worst location ever 2126 Abbott Martin rd Nashville tn 37215. Took my phone in to the apple store in green hills mall.. I spoke to nick Reese and Matt bates about my issue with my phone. Very rude people, did not even try to help. My phone is still having issue such as phone  glitches, and it freezes as well.

Complaining here about the service will accomplish nothing. Return to the store and ask to speak to the manager.

最后更新：2017-09-02 09:07:15

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