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Success rate for 2011 Macbook Pro logic board r...

I have an early 2011 Macbook Pro with overheating issues that steadily got worse 2.5 years after I bought it. I experienced the sudden black screen while watching Youtube vids. Got the blue screen after rebooting, heard the fans kick in as the machine temps increased while in blue screen. I didn't know it was a known issue for this model and year until finding the many reports on the net and the class action lawsuit. My machine is currently in an Apple authorized shop for its third logic board replacement. Each replacement failed to correct the extreme overheating just turning on 3D or graphics intensive software (not even working in it, just turning it on).

The window in the 3D software Scupltris also pixelates whenever I resize it before I let go and it snaps into its new size. I check it in the shop each time it comes back from Apple and I mess with it checking programs and generally do a quick run as I normally use it before paying for the repair. I don't even push this machine to extremes and the fans still turn on. However, the temps continue to rise to 175-180 in less than a minute. My laptop passes the Apple graphics card test every time so Apple wont give me the extended repair for 2011 issue which I do believe IS definitely related to this problem. Yet it continues to overheat. My laptop is currently going through its third logic board replacement for this overheating issue. 

I'd really like to know how many people have had a successful logic board replacement that corrected the graphics card blue and black screens and overheating issues. 

I'm, honestly, wondering if the issues with the 2011 Macbook Pros have truly been addressed.

There is currently a recall program for certain of these problems, which should get more of them fixed properly and also get any Bad Spares out of the repair pipeline. If (and only If ) yours meets the criteria, it should be repaired under the program.

https://www.apple.com/support/macbookpro-videoissues/

.

H Grant,

Yes, I'm aware of the program.  I have all the issues stated in the Repair Extension Program, but, according to their test, my machine doesn't qualify for the extended warranty repair.  The overheating issues, blue/ black screens are all there.

My question is how many folks have had a successful repair under this program in which all these issues were permanently fixed

Since this a forum composed of Apple users, not Apple employees, no one here is in a position to answer your query.  Data such as that is in possession of Apple, not the likes of you and I.

Ciao.

Hi Ogelthorpe,

Thanks for answering, but,......

My question regards any Apple 2011 Macbook Pro owners that have had their laptops successfully repaired under this Repair Extension Program in which all these issues were permanently fixed. Not talking about Apple employees or any possibly skewed Apple support data. At least 20,000 folks had issues with 2011 15" and 17" Macbooks, enough to file a lawsuit and most definitely are in a position to to answer my query if these MBP owners have turned in their machines for repair. I am asking if any Apple user and owner of 2011 MBPs have had their machines ultimately, successfully fixed by Apple. I am really hoping to hear of their personal experiences with this program and hopefully that there are good outcomes resulting from turning in these defective models to Apple for fixes.

You really can't get a scientific answer to your question by asking here. You don't have a representative sample.

The forums are a lightning rod for folks with problems. Those who don't have serious or unresolved problems never get here, and most of those whose problems are solved do not linger.  You are unlikely to hear the "good" stories. In addition, studies of human nature indicate those who are satisfied tell three, and those who are unsatisfied tell nine other people.

Agreed. I know that my machine has had multiple issues:

Dead pixels on screen needed repair shortly after purchase (August '12),

Logic Board Problems (that weren't diagnosed or corrected properly) and noted as "Software Repair" due to unexpected kernel panics that caused crashes. Replacement Battery, as battery was not recognized (June '13)

Replaced RAM to try and resolve unexpected crashes that would give the dreaded (three beeps... anyone with my model and that problem will know exactly what I mean), despite this being the second time in for that issue, the suggestion was to first replace the RAM (which did not work) and then replace the logic board as a second alternative. This is noted explicitly in my repair notes and just shows how Apple didn't respect their consumers of the issue.... hey just bring it in for another try and we'll have it ready for you to come back out and pick up in about 5 days! When you are without your machine, it's not like you can just take it in and drop it off, they want a "Genius Bar" appointment, which takes more time and increases your wait. (November '13)

Replaced Hard Drive... hard drive was replaced after system would not boot properly... this is 1 day after the RAM was replaced. One day, which was especially annoying for a law student during finals who'd given Apple an attempt to fix the issue once already, only to have them replace the cheapest thing as a first option. (November '13)

Replaced logic board due to unresponsiveness and unexpected crashes. The issue began presenting itself again the day after my 2nd November appointment, but, due to finals and already being behind on things I needed to do from having two "Genius Bar" appointments essentially wasted as well as travel for the holidays, I had to wait until early January to get a repair. By this time, I had been into the store on 4 previous occasions, three of which were, in all likelihood, directly related to the logic board. (January '14)

Replaced Airport card, problems with Video Card detected but no notes are made of this on any documentation that I am given. Airport card was not recognized and the issue was not fixed despite my doing everything advised by phone support and my going in for a Genius Bar appointment where the card was re-seated, only to work for roughly the next hour. Frustrated, I took it to a Mac-TLC center which had previously been recommended to me so I could get a quick turn-around time. (September '15)

***These are just the issues I've had with my MacBook Pro, and don't include the most regrettable purchase of my life: Beats Studio headphones. I took a set, less than a year old and still under warranty, into the store as a walk-in because the cover on one of the earphones had begun to split. I was told that I'd need to make an appointment to confirm that there was a problem with them (because, you know, a tear to the cover on a pair of $400 headphones that are a few months old apparently isn't readily apparent to all). It also doesn't mention my having to replace a charger-- twice.

***This doesn't address the fact that, at my September '15 appointment for the Airport card, the diagnostic on my system showed that there were problems with my video card, but none of those seem to be in the reports, and talking to a manager at the store has been done nothing to remedy the situation as "the notes are internal". That's convenient given the situation Apple has found themselves in on that issue.

I ended up calling Apple Support and finally getting through to management after I'd complained to enough people. My case history was reviewed and I was offered a $60 gift card. Wow. Thanks. That might cover my gas money for the first few round-trips I've made to get repairs. I'm finished with Apple.

Why don't you have a representative sample?

Maybe if Apple were to be forthcoming with data, there'd be one.

It's obviously enough of a problem that they are already back-tracking on it and extending repairs.

Why don't you have a representative sample?

as I said above, you have no simple way (using voluntary complaints on the forums) to count the systems that do NOT have problems.

Maybe if Apple were to be forthcoming with data, there'd be one.

Apple's repair data are proprietary. They are under no obligation (including moral rectitude) to make it public.

It's obviously enough of a problem that they are already back-tracking on it and extending repairs.

Now you are condemning Apple for "doing the right thing" when problems appear to be pervasive enough to warrant intervention.

NB> this site is owned and controlled by Apple, Inc for the purposes of the civil exchange of technical information by willing Users. Attempts to start Flame Wars here are not tolerated.

aztcqn wrote:

 

I have an early 2011 Macbook Pro with overheating issues that steadily got worse 2.5 years after I bought it. I experienced the sudden black screen while watching Youtube vids. Got the blue screen after rebooting, heard the fans kick in as the machine temps increased while in blue screen. I didn't know it was a known issue for this model and year until finding the many reports on the net and the class action lawsuit. My machine is currently in an Apple authorized shop for its third logic board replacement. Each replacement failed to correct the extreme overheating just turning on 3D or graphics intensive software (not even working in it, just turning it on).

The window in the 3D software Scupltris also pixelates whenever I resize it before I let go and it snaps into its new size. I check it in the shop each time it comes back from Apple and I mess with it checking programs and generally do a quick run as I normally use it before paying for the repair. I don't even push this machine to extremes and the fans still turn on. However, the temps continue to rise to 175-180 in less than a minute. My laptop passes the Apple graphics card test every time so Apple wont give me the extended repair for 2011 issue which I do believe IS definitely related to this problem. Yet it continues to overheat. My laptop is currently going through its third logic board replacement for this overheating issue. 

I'd really like to know how many people have had a successful logic board replacement that corrected the graphics card blue and black screens and overheating issues. 

I'm, honestly, wondering if the issues with the 2011 Macbook Pros have truly been addressed.

I feel your pain however,

the ASC Terms of Use specifically states "Do not post polls or petitions or links to same."

ref: Apple Support Communities Use Agreement

Doing the right thing isn't the same as damage control. Since this a support forum any advice on replacing a logic board or ways that users could have prevented any problems I had? Asking because trips for repairs aren't fun for anyone.

Heat is the enemy of electronics. If you think your Mac seems to be getting Hot without the fans coming on to cool it off, you should shut it down (before it does so itself ) and take it in for service.

If your Mac gets so old Apple does not stock its parts, there are third-party repair services that you can send it out to for repairs. If you are handy, you can find online sites such as fixit.com that free offer tear-down instructions and sell warranted used (and some new) parts on the side.

As these Macs get older, there are "junkyard" types who buy damaged ones and pull them apart into major working sub-assemblies like lid-with-screen, top-cover-with-keyboard, motherboard, hard drive, DVD Reader, and some will sell their parts with a modest warranty.

Which would have been awesome and great advice had the system not shut itself down within the first 30 minutes of use. As for your comment on "too old for Apple to stock parts" and going through a third party, don't you think that's a bit much for a notebook that hasn't turned 2? I'm not really sure that even addresses the question I asked.

You asked for advice about reducing the pain of replacing the logic board, and that is what I provided.

Apple makes its warranty policy in the US abundantly clear. The Apple warranty in the US covers defects in materials and workmanship for one year. They offer a plan for what I consider to be a modest cost to extend that coverage to three years.

You own a portable, battery-powered device that gets moved around a lot, and can be subject to high G-forces. If you have chosen NOT to purchase the AppleCare extension for such a device, you have made a conscious decision to pay any repair costs in years 2 and 3 out-of-pocket.

If you want Apple to repair it, there are two ways to proceed. You can have them fix it in the store in a few days. If it has major problems, you can ask to have it sent out for a depot repair, which can easily take a week or more, sometimes at a lower cost. Apple's charges are flat rate, no surprises, and there is a modest (typically 90 day) warranty on the repair.

For about five years, they are required to stock parts, and they will make repairs for a flat fee. After that, in almost every state, they do not have parts in stock and cannot make repairs for you at any price.

My (late 2011) 17" MBP was repaired under the so-sue-me extended repair program in fall 2016.

They swapped boards, I was told.

That repair failed after 9 months -- and after the end of the extended repair program.

Cost to swap another board:  around $500 from Apple.

WARNING, these are now classed as "vintage" and the Genius guy warned me that means fairly soon Apple will no longer repair them for any reason, not even to replace an aging battery.

He suggested shopping around and trying to find a 3rd party repair place that would buy it for parts, since the rest of it is in "pristine" condition.

Anybody want a 17" higher-resolution matte screen MBP?

最后更新：2017-09-29 07:53:57

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